Configuration Specialist / SME

The Swift Group is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.

Swift is looking for a Configuration Specialist / SME to prepare, configure, secure, and support end-user hardware (laptops, phones, tablets) and networking infrastructure (routers, switches, access points). This role owns the full lifecycle of these devices from initial build and imaging through deployment, updates, and ongoing troubleshooting, ensuring all assets are secure, compliant with company policies, and fully functional for end-users. The work location is in Northern Virginia.

Responsibilities:

• Assemble, configure, test, and deploy Android smartphones, tablets, and laptops (Windows/Mac/Chromebook) according to technical specifications.
• Install, update, and customize operating systems (Android, Windows, iOS) and required applications and security tools.
• Create and apply system images for efficient, repeatable mass deployment of devices.
• Enroll and manage devices in Mobile Device Management (MDM) platforms to enforce security, application, and configuration policies.
• Set up, configure, and maintain routers, switches, wireless access points, and related networking gear, including TCP/IP, DHCP, DNS, SSID, IP addressing, LAN/Wi Fi, VPN, and basic firewall settings.
• Provide break/fix support for hardware, software, and connectivity issues, including diagnosing and repairing malfunctioning hardware (e.g., screens, batteries, basic internal components).
• Deliver both on-site and remote support to assist users with device setup, network connectivity, and VPN access.
• Maintain accurate inventory and asset records (serial numbers, IMEI, configuration details) in the asset database/CMDB.
• Ensure devices meet security and data protection standards, including encryption, antivirus, secure data wiping, and adherence to internal policies.
• Document configurations, standard procedures, incident history, and service requests to support operational continuity.

Requirements:

• 2+ years of experience in IT support, hardware configuration, or mobile device management (1-5 years acceptable depending on breadth of experience).
• Strong technical knowledge of Android OS and Windows OS; familiarity with iOS and ChromeOS is a plus.
• Solid understanding of core networking principles and technologies (routers, switches, TCP/IP, DHCP, DNS, LAN/WAN, Wi Fi, VPN).
• Experience with MDM platforms and managing fleets of mobile and laptop devices.
• Strong analytical and problem-solving skills for diagnosing hardware and software issues.
• Clear written and verbal communication skills, including the ability to follow instructions, document work, and support end-users in a fast-paced environment
• US citizenship and an active Top Secret clearance.

Desired Experience:

• Experience supporting mixed device environments (Windows, Mac, Chromebook, Android, mobile phones).
• Experience with inventory management and asset tracking.
• Experience supporting distributed or remote users, including occasional on-site visits.

We are not working with outside staffing agencies to fill this position, and we will not be accepting unsolicited resumes. All inquiries must go through the recruiting team.

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