Job Requirements
Bethesda, MD
Public Trust Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Call Center Team Lead - Weekend (Key Personnel)
Location: Bethesda, MD (On-site - No Telework)
Clearance: Public Trust (Tier 2 - Required )
Start Date: May 18, 2026
Responsibilities:
Location: Bethesda, MD (On-site - No Telework)
Clearance: Public Trust (Tier 2 - Required )
Start Date: May 18, 2026
Responsibilities:
- Manage weekend call center operations
- Handle escalations and ensure continuity of services
- Support staff performance and quality standards
- High school diploma or equivalent required
- Minimum 3 years of call center experience with leadership responsibilities
- Experience in healthcare or emergency operations
- Experience with Avaya or SPOK systems
- Weekend shifts required
- On-site only
- Essential personnel role
group id: 10501622