Job Requirements
Red River Army Depot, TX
Secret Polygraph not specified
Early Career (2+ yrs experience)
Salary not specified
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Job Description
FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
Overview of position:
FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.
A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Responsibilities:
Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
Assist users with account management, permissions, and access issues (Active Directory)
Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
Perform basic system administration tasks on Windows Server environments (2016/2019)
Support printer, peripheral, and network connectivity issues
Document incidents, service requests, and resolutions using ticketing systems
Assist with software installations, upgrades, and deployments
Ensure systems meet STIG compliance requirements and security best practices
Support secure configurations including certificate management and endpoint security tools
Assist with data/report access and user support for enterprise systems and dashboards
Collaborate with database administrators, developers, and system administrators to resolve escalated issues
Provide on-site and remote support as needed
Experience/Skills:
Experience providing IT help desk or desktop support
Strong knowledge of Windows 10/11 operating systems
Familiarity with Active Directory, user account management, and group policies
Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Experience troubleshooting hardware, software, and connectivity issues
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic understanding of enterprise applications and web-based systems
Strong problem-solving and customer service skills
Desired Experience:
Experience in a DoD or secure environment
Familiarity with STIGs and cybersecurity best practices
Basic knowledge of Windows Server administration
Exposure to application support (not development)
Experience with remote support tools
Understanding of software deployment tools (SCCM, Intune, etc.)
Systems Involved:
Windows 10/11
Windows Server 2016/2019
Active Directory
Enterprise applications (web-based systems)
Ticketing systems (e.g., ServiceNow)
Endpoint security tools
Education:
Associates Degree (equivalent experience)
Certifications Required:
CompTIA Security +
Clearance:
Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.
Overview of position:
FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.
A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.
Responsibilities:
Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
Assist users with account management, permissions, and access issues (Active Directory)
Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
Perform basic system administration tasks on Windows Server environments (2016/2019)
Support printer, peripheral, and network connectivity issues
Document incidents, service requests, and resolutions using ticketing systems
Assist with software installations, upgrades, and deployments
Ensure systems meet STIG compliance requirements and security best practices
Support secure configurations including certificate management and endpoint security tools
Assist with data/report access and user support for enterprise systems and dashboards
Collaborate with database administrators, developers, and system administrators to resolve escalated issues
Provide on-site and remote support as needed
Experience/Skills:
Experience providing IT help desk or desktop support
Strong knowledge of Windows 10/11 operating systems
Familiarity with Active Directory, user account management, and group policies
Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Experience troubleshooting hardware, software, and connectivity issues
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic understanding of enterprise applications and web-based systems
Strong problem-solving and customer service skills
Desired Experience:
Experience in a DoD or secure environment
Familiarity with STIGs and cybersecurity best practices
Basic knowledge of Windows Server administration
Exposure to application support (not development)
Experience with remote support tools
Understanding of software deployment tools (SCCM, Intune, etc.)
Systems Involved:
Windows 10/11
Windows Server 2016/2019
Active Directory
Enterprise applications (web-based systems)
Ticketing systems (e.g., ServiceNow)
Endpoint security tools
Education:
Associates Degree (equivalent experience)
Certifications Required:
CompTIA Security +
Clearance:
Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.
group id: 10361182
