Field Technician

Zachary Piper Solutions is seeking a Field Technician to support a mission-driven organization focused on enterprise IT user support and infrastructure services within a large public sector environment. This position is on-site in Hyattsville, MD. The Field Technician will provide frontline technical support for end users across a high-volume, SLA-driven environment, ensuring reliable access to critical systems and services. This role directly supports operational continuity by keeping end users connected, productive, and supported.

Responsibilities for the Field Technician include:

• Providing outstanding customer support via phone and email for Windows 10/11 and Office 365 environments
• Logging, tracking, and resolving technical issues using a ticketing system while meeting established SLAs
• Supporting remote users through Citrix and VPN technologies, troubleshooting connectivity and access issues
• Performing basic network and system administration tasks including user account creation, password resets, and permissions management in Active Directory
• Troubleshooting desktops, laptops, printers, tablets, and mobile devices across Windows, macOS, Android, and iOS platforms

Required Qualifications for the Field Technician include:

• 2+ years of experience providing IT help desk or technical support services
• Experience with Windows 11, Microsoft Office 365 (Outlook), Active Directory, Citrix, and VPN technologies (Zscaler preferred)
• High School Diploma or GED

Compensation for the Field Technician include:

• Salary Range: $40,000
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

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