Lead Emergency Services Dispatcher (Office Automation)

Duties
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• Monitor status of police, fire, and medical field units to ensure prompt and accurate response.
• Verify completed work assignments by shift personnel comply with policies and regulations.
• Perform crisis intervention in high-risk situations until emergency units arrive.
• Maintain records, reports, and logs to support emergency services and ensure compliance, reporting, and data accuracy.
• Prepare shift schedules and distribute workload among employees in accordance with established workflow.

Requirements
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Conditions of employment

• Obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
• Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• This position requires Incumbent to wear clean, casual clothing.
• Must obtain and maintain, within 12 months of employment, DoD Telecommunicator I and II (or equivalent), DoD Hazmat Awareness levels.
• Must obtain and maintain within 12 months of employment, Emergency Medical Dispatch, National Law Enforcement Telecommunication System Operator, Arizona Criminal Justice Information System, and Cardiopulmonary Resuscitation Certifications.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the Education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience in operating emergency dispatch communications systems for an organization; questioning callers to identify nature of emergencies and respond with appropriate emergency response personnel/ equipment; providing Emergency Medical Dispatching assistance to callers with medical emergencies and applying established emergency response procedures according to regulations and local operating procedures. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR

Education: One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Communications, Homeland Security, or Fire Protection.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond one year (total semester hours minus 18) by 9. Add the two percentages.

In addition to the requirement above, this position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Interagency Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal work experience and certain military service for determining annual leave accrual may be authorized.