Customer Service Representative

R-00178905

Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.

(Group Profile/Link to Group page) - https://www.leidos.com/capabilities/digital-modernization

Your Next Great Adventure Awaits!

Please Note: This position is currently contingent upon customer approval.  The selected candidate(s) will not begin work until funding and customer approval is received.

Leidos seeks a Customer Support to support NASA’s organizations.

Overview:

• A communications services professional with specialized expertise in NASA systems and processes, responsible for coordinating directly with Mission, Project, and Directorate stakeholders to identify and define service requirements.
  
• Partners with customers through clear oral and written communication to develop and submit service requests for both standard and customized solutions.
  
• Maintains a strong working knowledge of the NASA service catalog and supporting infrastructure to effectively guide customers and ensure appropriate service selection.
  
• Utilizes PC-based tools, web platforms, and information management systems to initiate, monitor, and drive service requests through to successful completion in collaboration with customers.
  

Primary Responsibilities:

• Collect customer requirements for IT services provided by AEGIS, including but not limited to data, voice and video teleconferencing services.
  
• Interact with multiple customers to understand and define service needs and submits requirements for implementation.
  
• Act as the single project interface that has authority, resources, and tools to provide consistent, comprehensive information to customers about project services status. Identify and resolve complex problems involving technical issues across multiple disciplines.
  
• Support customers with technical guidance, detailed requirements definition, requirements submittal, implementation coordination, and requirements status and problem resolution.
  
• Responsible for end-to-end project success.
  

Required Qualifications:

• A self-starter and have the ability to work independently as well as in a team environment.
  
• Proficient with MS applications.
  
• Have excellent oral and written skills.
  
• Flexible in a fluid environment and able to handle last minute requirements and priority changes.
  
• Create and distribute monthly metrics and activity reports.
  
• Ensures correct workflow on Remedy work orders and change requests.
  
• Coordinate and assists with customer support issues.
  
• US Citizenship is required and able to obtain at minimum Public Trust clearance.
  

Preferred Qualifications:

• Strong team player and ability to interact effectively with all levels of employees. 
  
• Knowledge and application of project management is desirable. 
  

Education:

• AA or AS and 6 years of relevant experience.
  

We are specifically looking for candidates in the following locations:

• Houston, TX
  

Why Leidos?

• Grow with Us: Be part of a company that values innovation and encourages professional development.
  
• Make a Difference: Your work will directly contribute to safer, more efficient airspace for everyone.
  

Ready to take your career to new heights? Join Leidos and help us transform the future!

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: March 20, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $65,650.00 - $118,675.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.