Network Support Engineer (Night or Swing Shift)

Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.



Key Responsibilities

· Operational Support

· Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers

· Perform port provisioning and generate Network Design Templates (NDT) for buildout activities

· Create seed files and execute post-build service configuration deployments

· Validate configuration settings before bringing services to production

· Support decom efforts for retiring network infrastructure

· Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents

· Documentation & Knowledge Management

· Update knowledge base with troubleshooting guides and lessons learned from incident resolution

· Contribute to PNAAS automation initiatives

· Document standard operating procedures for Tier 1 activities

· Maintain accurate records of configuration changes and deployment activities

· Collaboration

· Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs

· Escalate complex issues to Tier 1.5/2 support following established protocols



Minimum Qualifications

· HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.

· 2+ years of experience in network operations or technical support

· Security Requirements

· Active Secret level clearance

· Able to obtain CJIS background check



Required Certifications (One or more)

· CompTIA Network+

· CompTIA Security+

· Azure AZ-900



Primary Job Specific Skills

· Basic understanding of networking fundamentals (TCP/IP, routing, switching)

· Familiarity with Microsoft Azure networking services preferred

· Experience with ticketing systems and incident management processes

· Strong troubleshooting and problem-solving abilities

· Excellent written and verbal communication skills

· Ability to work independently in a 24x7 operational environment

· Strong attention to detail and commitment to documentation standards

· Customer service orientation with ability to manage multiple priorities

Other Job Skills

· Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

· Applies standard methodology, techniques, procedures and criteria.

· Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.

· Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

· Strong customer service skills.

· Experience with cloud infrastructure, digital workspace, and storage technology a plus.



Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation and Benefits

Salary Range: $90,000-$115,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.