ServiceNow Business Analyst (Service Portal)

ServiceNow Business Analyst (Service Portal)
Location: Remote - with hybrid support (1-2 days onsite in Rosslyn, VA)

Make an Impact Where It Matters Most
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a ServiceNow Business Analyst with strong Service Portal experience to support a federal client in delivering modern, user-centric digital services.

In this role, you will bridge the gap between business needs and technical solutions, helping design and optimize ServiceNow Service Portal experiences that improve usability, efficiency, and mission outcomes. You will collaborate with stakeholders, developers, and program leadership to drive process improvements and scalable ServiceNow solutions in a secure environment.

What You'll Do
As a ServiceNow Business Analyst, you will:

• Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on Service Portal solutions
• Translate stakeholder needs into functional specifications, user stories, and acceptance criteria
• Support the design and enhancement of ServiceNow Service Portal interfaces to improve user experience and accessibility
• Collaborate with developers and administrators to implement ITSM workflows (incident, problem, change) and portal integrations
• Analyze current processes and recommend improvements to increase efficiency and reduce manual effort
• Participate in Agile ceremonies and contribute to backlog grooming, sprint planning, and delivery tracking
• Support testing efforts, including UAT coordination and validation of ServiceNow solutions
• Maintain documentation for processes, workflows, and system configurations

Schedule & Shift Details

• Full-time (40 hours/week)
• Remote with hybrid support (1-2 days onsite in Rosslyn, VA; East Coast hours required)

Requirements

• U.S. Citizenship required
• Active Secret clearance required
• Minimum of 5 years of experience as a Business Analyst or related role supporting IT systems
• Minimum of 3 years of hands-on ServiceNow experience, including Service Portal and ITSM modules
• Experience working in Agile environments (Scrum, SAFe)
• Experience supporting SDLC processes
• Demonstrated experience with:
  
  
  • ServiceNow Service Portal design and user experience improvements
  • ITSM processes (incident, problem, change management)
  • Requirements gathering and stakeholder engagement
  • Workflow automation and process optimization
• Strong communication skills with the ability to work across technical and non-technical teams

Preferred Qualifications

• ServiceNow Certified System Administrator and/or ITSM Implementation Specialist
• Experience with Predictive Intelligence and workflow automation
• PMP and/or ITIL certification
• Experience supporting federal or government environments

Why Join Blue Rose?

• Work on mission-critical ServiceNow solutions supporting federal operations
• Collaborate with high-performing Agile teams
• Drive meaningful improvements in user experience through Service Portal innovation
• Contribute to secure, scalable digital transformation initiatives

Apply Today
Email: bluerosestaffing@bluerose-consulting.com
Website: www.bluerose-consulting.com/careers
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/