Service Desk Technician

Zachary Piper Solutions is seeking a Service Desk Technician to support a secure IT environment in Reston, VA. The Service Desk Technician will serve as the first point of contact for users, providing technical troubleshooting and support to resolve system issues and ensure operational continuity. This position will be onsite in Reston, VA and requires a TS/SCI Clearance!

Responsibilities of the Service Desk Technician:

• Respond to customer problems, issues, and service requests in a timely manner
• Serve as the primary entry point for users, documenting incidents and routing to appropriate teams
• Escalate issues as needed and track all incidents through resolution
• Provide exceptional customer service while resolving technical issues
• Utilize diagnostic tools to troubleshoot system and application issues
• Mitigate issues within internal systems and environments
• Resolve and manage incident tickets through completion
• Maintain accurate documentation of incidents, resolutions, and troubleshooting steps

Qualifications of the Service Desk Technician:

• Active TS/SCI clearance required
• 2+ years of IT professional experience
• Experience with PowerShell scripting or automation
• Security+ certification required
• Strong customer service and communication skills
• Ability to troubleshoot and resolve technical issues efficiently
• Experience working in a fast-paced or shift-based environment

Compensation for the Service Desk Technician:

• Salary: $70,000 - $105,000 based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, Sick Leave, and Paid Holidays

This job opens for applications on March 18, 2026.

#LI-MM1 #LI-ONSITE

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