Training & Quality Control Specialist - TS

Description

Training & Quality Control Specialist - TS

We are seeking a detail-oriented and proactive Training & Quality Control Specialist to support a federal background investigations program. This role is critical to ensuring investigator readiness, compliance with customer requirements, and overall program quality.

The ideal candidate brings experience in the Intelligence Community (IC) or federal investigative environment and will play a dual role in developing and delivering training programs while supporting quality control and compliance efforts, including invoice/voucher oversight, investigator monitoring, and stakeholder feedback initiatives. This position requires adaptability and the ability to support multiple programs as business needs evolve.

This position serves as a key enabler of investigator success and program quality, ensuring personnel are properly trained, supported, and held to the highest standards; ultimately driving mission success and customer satisfaction. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.

Location:

Remote

Clearance:

Top Secret

Minimum Requirements:

• Experience in background investigations or personnel security
• Strong understanding of investigative processes, reporting standards, and quality expectations
• Experience developing and/or delivering training materials and programs
• Experience reviewing or managing invoices, vouchers, or case-related documentation
• Strong attention to detail and organizational skills
• Ability to analyze data, identify trends, and recommend improvements
• Excellent written and verbal communication skills
• Demonstrated ability to adapt in a dynamic environment and support multiple programs simultaneously

Key Responsibilities:

• Develop, update, and maintain training materials, job aids, and standard operating procedures (SOPs) for investigators and program staff
• Track and manage all required trainings (initial, recurring, and ad hoc) to ensure compliance with program and customer requirements
• Deliver training sessions (virtual and/or in-person) for onboarding and ongoing development
• Identify performance gaps and provide targeted, as-needed training to investigators and staff requiring additional support
• Partner with leadership to continuously improve training content based on trends, audit findings, and program updates
• Support program quality control processes to ensure adherence to federal investigative standards and contract requirements
• Assist in monitoring investigator performance and identifying trends or deficiencies
• Track trends in rework and deficiencies, and proactively address them with field investigators through targeted feedback and training
• Manage and review investigator invoices/vouchers for accuracy, completeness, and compliance with contract guidelines
• Coordinate and distribute feedback surveys to sources to assess investigator professionalism and quality of work
• Analyze survey results and provide insights/recommendations to leadership for continuous improvement
• Maintain documentation and reporting related to quality metrics, findings, and corrective actions
• Collaborate with Program Management, Security, and Operations teams to ensure alignment across training and quality initiatives
• Support audit readiness by maintaining organized training and quality records
• Contribute to the development of best practices, workflows, and process improvements across the program
• Provide flexible support across multiple programs or contracts as needed, based on workload and organizational priorities
• Quality-driven mindset with a focus on compliance and continuous improvement
• Ability to balance multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Collaborative and team-oriented approach
• High level of integrity when handling sensitive information
• Flexibility and responsiveness to shifting program needs and priorities

Preferred Qualifications

• Familiarity with Trusted Workforce 2.0, investigative standards, and ICD/SEAD issues
• Experience with case management and training systems
• Experience supporting quality assurance/quality control (QA/QC) programs
• Prior experience sending/analyzing customer feedback surveys
• Instructional design or training certification (a plus)

About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate's culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal's "50 Best Places to Work" list as well as being a "Great Place to Work" certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.