Technical Writer

Position Overview

The Technical Writer creates and improves documentation for the AECC platform and its associated services. Working with engineers and product owners, this role translates complex technical concepts into clear guides and manuals to ensure administrators and end-users can effectively operate the Army's hosting solutions.

Quick Facts

• Location: Radford, VA (Hybrid telework/onsite as needed)
• Security Clearance: Active DoD Secret
• Citizenship: US Citizenship Required
• Education: Bachelor's degree in Technical Communication, English, or Computer Science
• Experience: Proven experience as a Technical Writer in an IT infrastructure environment
• Work Schedule: Full-time

Mandatory Certifications

• Certification: None required (CPTC is a plus)
• Compliance: Ability to obtain a favorable government clearance

Key Responsibilities

• Documentation Development: Author system architecture guides, administrator manuals, user guides, and Standard Operating Procedures (SOPs).
• Information Gathering: Work closely with SMEs to gather technical information and ensure the accuracy of content.
• Agile Integration: Participate in Agile ceremonies to stay aligned with rapid development cycles and identify documentation gaps.
• Visual Content: Create technical diagrams and flowcharts to enhance visual understanding of complex systems.

Required Technical Skills

• Writing & Editing: Exceptional editing and proofreading skills with a strong attention to detail.
• Technical Literacy: Ability to document complex architectures, APIs, and cloud-native systems.
• Authoring Tools: Proficiency in Confluence, ReadMe, or MadCap Flare.

Preferred Skills & Experience

• Modern Frameworks: Familiarity with Kubernetes, DevSecOps, Docker, and Terraform.
• DoD Standards: Experience creating technical documentation for DoD or government projects.

What We Can Offer You

• Excellence: The chance to be part of a company that has a reputation for excellence in task execution.
• Time Off: Full-time associates receive 3 weeks of paid vacation each year plus 11 federal holidays.
• Health Benefits: Comprehensive Medical (Blue Cross Blue Shield), Secondary Insurance, Dental, and Vision.
• Financial Security: 401K program with Fidelity (including company match) and Flexible Spending Account (FSA).
• Insurance: Short-term and Long-term Disability at no cost, plus Voluntary Life and AD&D options.

Salary Range: $77,000-$110,000