Business Process Manager (TS/SCI with Poly Required)

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.

At GCI, we solve the hard problems. As a Business Process Manager, a typical day will include the following duties:

JOB DESCRIPTION

• The candidate shall extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel, where contractor will scrub data for gaps and discrepancies.
• The candidate shall collect user requirements from customer employees and generate recommendations for updates and expansions of customer system capabilities; the customer Program Manager will review and prioritize the requirements prior to passage to customer developers.
• The candidate shall liaise with customer developers to ensure they have an accurate understanding of customer process and development requirements.
• The candidate shall prepare business data metrics reports and infographics according to customer requirements and shall monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities.
• The candidate shall evaluate the current customer internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance.
• The candidate shall update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation.

• The candidate shall identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to customer Program Manager.
• The candidate shall perform new employee on-boarding process briefings, customer system training, and provide guidance for all customer employees on the use of the system and customer case file management and documentation.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience using Excel and Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms.
• Demonstrated experience creating insightful and focused infographics in Excel and Tableau that meet basic graphic design best practices.
• Demonstrated experience crafting technical requirements and user stories for workflow application development.
• Demonstrated experience clearly briefing, providing instruction, and creating reference materials for activities such as on boarding or user engagement.
• Demonstrated experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency.
• Demonstrated experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements.
• Demonstrated experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices.

A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans