ServiceDesk Hardware Technician

Minimum Clearance Required

Secret

Responsibilities

• Installing, configuring, and maintaining operating system workstations in support of business processing requirements
• Maintaining organizational inventory and physical accountability of equipment.
• Software installations and upgrades to operating systems and layered software packages
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
• Imaging NIPR & SIPR devices to achieve optimum performance levels.
• Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
• Contacting customers to provide real time updates regarding their incident or service request
• Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
• Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
• Administrative privileges and experience using Active Directory
• Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices
• Must be able to communicate effectively via telephone or in person
• Must be able to present themselves in a professional manner
• Must be willing (if needed) to commute to a different location on Peterson SFB
• Ability to adapt in a fast pace and high demand environment
• Performing tier 1 troubleshooting at the physical layer
• Understands the functional difference and capabilities of both Android and Apple IOS systems.
• Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.

Qualifications

• Comprehends and Informs user base of educated responses in network outages or degradations
• Develops tier 0 implementations to ease transference of knowledge to user base.
• Understanding of incident management and COMSPOT reporting
• Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
• Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
• Must be comfortable carrying up to 35-50 lbs
• General knowledge on computer functions, shortcuts and virtual environments
• Experience using an ITSM tool to drive service delivery and performance.
• Basic Understanding of DoD environment and military rank structure.

Education: Bachelors plus 1-3 years experience or HS plus 4-6 years experience

Must have a CompTIA A+ certification and a CompTIA Sec+ certification

Essential Requirements:

US Citizenship is required.

Active DoD Secret Clearance is required.

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.