Sr. VOIP Engineer
Location: Quantico, VA
Required Clearance: Top Secret
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Job Description:
As a Senior VoIP Engineer, the individual will oversee and manage all components of the Cisco Unified Communication Manager cluster. In this role, the Engineer will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner.
This full-time position requires a physical presence at the worksite.
Job Responsibilities:
- Performs testing, provision, operations and emergency responses for voice network operations.
- Designs, configures, and installs VoIP hardware/software replacements and upgrades.
- Develops and maintains all VoIP documentation (drawings, cut sheets, configurations, deployment plans).
- Identifies/diagnoses problems affecting voice services.
- Provides subject matter expert support for RKB tenant agencies.
- Troubleshoots voice related issues and outages, which may occur during non-core hours.
- Works with vendors in support of the ITCSU.
- Performs preventative maintenance services on all devices within the VoIP area of responsibility.
- Maintains a current understanding of emerging technologies and trends in voice and video services.
- Performs other tasks as required by OSC and the Government contracting office.
Required Skills:
- Must be eligible for a TS/SCI.
- High School diploma or equivalent.
- Five (5) or more years of experience designing, building, and/or maintaining communications systems with a minimum of three (3) years of experience with CISCO Unified Communications Manager (CUCM) Version 12+ or newer.
- Cisco Certified Network Professional (CCNP) Collaboration or successful completion of the CLCOR exam.
- Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder.
- Knowledge of Cisco UCCX.
- Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider.
- Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and devices.
- Must be DoD 8570 certified at the IAT-II / IAM-II level. Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/
Required Education:
High School Diploma or Equivalant
Desired Education:
Bachelor’s degree
