Tier 3 NOC Supervisor

ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.

PRISM is seeking a Senior NOC Network Engineer (Tier 3) Supervisor to join our clients team in Lorton, VA. This role serves as the final escalation point for complex network incidents, requiring expert-level knowledge of TCP/IP, BGP, OSPF, and enterprise equipment like Cisco or Juniper. In addition to deep-dive troubleshooting and network architecture optimization, you will provide on-site leadership by mentoring junior staff, managing contract forecasting, and overseeing monthly reporting and invoicing.

KEY RESPONSIBILITIES:

• Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support.
• Lead the diagnosis and resolution of critical network incidents to minimize downtime.
• Conduct deep-dive network performance analysis and proactively identify areas for optimization.
• Design, implement, and maintain network configurations, upgrades, and solutions.
• Collaborate with network architects and other teams on network design and capacity planning.
• Oversee the integration of new network technologies and solutions into existing infrastructure.
• Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC personnel.
• Ensure network security standards are adhered to and contribute to the development of security policies.
• Maintain up-to-date documentation on network architecture, configurations, and processes.
• Participate in on-call rotations and respond to network emergencies as needed.
• Provide on-site team management including:
• Mentoring of junior team members
• Management of time reporting/forecasting for the team
• Assist with Business Development activities
• Ownership of weekly/monthly contractually required communications with Prime
• Assist with monthly invoicing processes to ensure accurate billing to the customer

REQUIRED QUALIFICATIONS: (SKILLS/EDUCATION):

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• 5+ years of experience in network operations, engineering, or a similar role.
• Must be willing to work onsite (5 days a week).
• Expert-level understanding of networking protocols, including TCP/IP, BGP, OSPF, MPLS, VLANs, and VPNs.
• Hands-on experience with Cisco, Juniper, and/or other enterprise network equipment.
• Proficiency with network monitoring and diagnostic tools (e.g., SolarWinds, Wireshark, PRTG).
• Strong knowledge of network security principles, including firewall management, IDS/IPS, and access control.
• Proven ability to lead incident response and troubleshoot complex network issues.
• Experience with cloud networking concepts, such as AWS, Azure, or hybrid environments, is a plus.
• Industry certifications such as CCNP, CCIE, or equivalent are highly desirable.
• Must have DoD 8570 IAT Level II certification (e.g., Security+ CE, CCNA Security, etc.).

REQUIRED SECURITY CLEARANCE:

• Active Top Secret/SCI

PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.