Major Incident Response Technician (MIR)

Major Incident Response Technician (MIR)

Location: Joint Base Andrews (JBA-1558-15)
Work Type: Full-Time, Onsite (ad-hoc telework available)
Shift: Swing Shift (2:00 PM - 10:30 PM, Tuesday-Saturday)
Clearance: Active Secret Required
Overview

We are seeking a Major Incident Response (MIR) Technician to support a Cyber Support Center (CySC) environment. This role is critical in managing the full lifecycle of IT incidents, ensuring rapid response, effective coordination, and clear communication across technical and leadership teams.
Key Responsibilities
Incident Management

• Identify, classify, and prioritize major IT incidents using monitoring tools and operational data
• Maintain ownership of incidents from detection through resolution

Triage & Coordination

• Serve as the primary point of contact for newly identified issues
• Coordinate response efforts across internal teams and external stakeholders

Communication

• Lead and manage incident bridge calls
• Provide clear, timely updates to technical teams and government leadership
• Ensure consistent communication throughout the incident lifecycle

Situational Awareness

• Maintain real-time awareness of incident status and mission impact
• Disseminate critical updates through appropriate communication channels

Problem Resolution

• Drive root cause analysis and corrective actions
• Partner with problem management teams to prevent recurrence

Required Qualifications

• Active Secret Security Clearance
• 2+ years of experience in a Department of Defense (DoD) environment
• Strong understanding of network infrastructure and architecture
• Proven ability to operate in high-pressure, fast-paced environments
• Excellent written and verbal communication skills
• Ability to multitask and prioritize effectively
• CompTIA Security+ Certification (required)

Experience Requirements

• Minimum 5 years of IT experience, including:
• At least 3 years of specialized experience (help desk, systems, or networking)
• Experience supporting:
• Windows operating systems
• Email systems and directories
• Desktop applications and user support

Education Substitutions:

• Bachelor's degree + 4 years experience (2 specialized), OR
• No degree + 8 years experience (6 specialized)

Training & Schedule

• Initial Training: 30 days onsite (Day Shift: 7:00 AM - 3:30 PM, Monday-Friday)
• Transition to assigned swing shift after training completion

Why This Role Matters

This position plays a key role in maintaining operational stability across mission-critical systems, ensuring rapid incident resolution and minimizing impact to end users and mission operations.
Apply Now

If you thrive in high-tempo environments and have a passion for solving complex technical issues, we encourage you to apply.