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Application Support Administrator

GCyber

Posted today
Top Secret/SCI
Unspecified
Unspecified
Washington, DC (On-Site/Office)
GCyber is seeking an Application Support Administrator, to support a high-profile government customer. As the Application Support Technician, you will ensure application operate efficiently and meets user needs.

As an Application Support Administrator, you will:
  • Create, modify, and deactivate user accounts across enterprise systems in accordance with approved requests and security policies.
  • Provide Level 1/Level 2 application support for account access issues, password resets, and login troubleshooting.
  • Investigate and resolve incidents and requests, escalating to higher-level support when necessary.
  • Monitor and report on ticket status and trends, proactively identify opportunities to improve service performance and security.
  • Ensure all changes follow change control protocols and are logged in the ticketing system
  • Support audits of application security controls, accounts, and accessess
  • Support application assessments for compliance with security policies, internal and external requirements.
  • Participate in cross-functional projects that involve cloud applications and systems as needed.
Minimum Qualifications and Experience:
  • Active DoD Top Secret/SCI clearance
  • BA/BS Degree in Information Technology, Cybersecurity, or a related field (6 years additional experience may be substituted for a degree)
  • DoD IAT II Level Certification or Higher
  • 4+ years of related experience
group id: 90817175
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About Us
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers. It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
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GCyber Jobs

Clearance Level
Top Secret/SCI
Employer
GCyber