Posted today
Top Secret
Unspecified
Unspecified
IT - Hardware
Chantilly, VA (On-Site/Office)
MANTECH seeks a motivated, customer-oriented Senior Systems Administrator to join our team in Chantilly, VA. This is an onsite position.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Maintain/troubleshoot Windows servers, workstations and peripherals
- Perform Windows system administrative support to include account management, installing software and monitoring systems
- Maintain domain controllers, file and application servers
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
- Work schedule is 2nd shift with occasional weekends as needed
Minimum Qualifications:
- Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution with 4+ years experience or 8+ years of experience as a System Administrator or in a similar role.
- DoD 8570 IAT Level II certification, ex., Security+
- Experience with network troubleshooting
- Knowledge of system security, data backup/recovery, and network monitoring
Preferred Qualifications:
- DoD 8140-451 Intermediate Certification (Cloud+ or GICSP or SSCP or GSEC)
- ITIL 4 Foundations certification
- Azure Certification
Security Clearance Requirements:
- Must have a current/active Top Secret-SCI clearance adjudicated within the last 6 years and be willing and able to obtain a polygraph.
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
group id: RTX14564a
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