Lead VTC Technician

Zachary Piper Solutions is currently seeking a Lead VTC (Video Teleconference) Technician to support a NIWC PAC operational environment based in San Diego, CA . This position is a full-time role that will be fully onsite . This position is critical in maintaining reliable, secure conferencing capabilities across classified and unclassified environments. As a Lead VTC Technician, you will play a pivotal role in ensuring seamless execution of mission-critical communications through installation, configuration, troubleshooting, and live operational support of VTC and enterprise audiovisual systems.

Key Responsibilities:

• Install, configure, and maintain VTC systems within conference rooms and secure facilities.
• Integrate VTC components with existing network and audiovisual infrastructure.
• Configure and optimize codecs, cameras, microphones, displays, and control systems.
• Ensure VTC system installations comply with DoD and facility security requirements.
• Prepare conference rooms prior to scheduled meetings to ensure operational readiness.
• Operate VTC systems during live sessions, including call setup, bridging, and performance monitoring.
• Troubleshoot issues in real time to prevent or resolve meeting disruptions.
• Coordinate with remote sites to validate compatibility and connectivity.
• Support both classified and unclassified conferencing per security policies.
• Diagnose and resolve hardware, software, and network-related issues impacting VTC services.
• Perform preventive maintenance and recurring system health checks.
• Manage and maintain VTC equipment inventory.
• Develop and maintain system documentation and Standard Operating Procedures (SOPs).
• Identify opportunities to improve system reliability, efficiency, and user experience.
• Provide technical guidance or oversight to junior technicians when needed.

Requirements:

• Active Secret Clearance
• IAT Level II Certification - One of the following:
  • CCNA-Security
  • CySA+
  • GICSP
  • GSEC
  • Security+ CE
  • CND
  • SSCP
• 5+ years of experience supporting VTC or enterprise audiovisual systems
• Experience installing and troubleshooting enterprise VTC platforms (Cisco, Poly, Crestron, etc.)
• Understanding of networking fundamentals (IP addressing, VLANs, QoS)
• Experience with classified conferencing environments preferred
• Strong communication and customer service skills

Preferred Qualifications

• Familiarity with network diagnostics and monitoring tools
• Experience supporting secure conference room buildouts
• Knowledge of AV control systems and signal flow

Compensation to include

• Salary Range: $80,000 - $100,000 (depending on experience)
• Full Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave as required by law

This job opens for applications on 3/13/2026. Applications will be accepted for at least 30 days from the posting date.

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Keywords: VTC, Video Teleconference, AV Technician, Audiovisual, Cisco, Poly, Crestron, Networking, QoS, Secure Conferencing, DoD, Classified, Unclassified, NIWC, AV Control Systems, Signal Flow, Enterprise AV, Preventive Maintenance, Troubleshooting, Conference Room Support, Technical Support, Secure Communications, secret clearance, DoD, NAVY, security clearance, top secret