Information Technologist I

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

Team Silotech is seeking an Information Technologist I to support end-user and client systems operations at Fort Sill, Oklahoma. This role provides hands-on desktop support, account support, hardware and software troubleshooting, printer support, connectivity troubleshooting, and Microsoft 365 support in a mission-critical environment.

This position is contingent upon award.

Location
Fort Sill, Oklahoma
Clearance Requirements

Active Secret.

Essential Role and Responsibilities

• Provide onsite end-user support for desktop, laptop, and peripheral issues
• Troubleshoot hardware, software, imaging, connectivity, and printer problems
• Support Microsoft 365 applications and user account issues
• Manage passwords, file permissions, and user/group access support actions
• Diagnose and resolve Windows client issues in enterprise environments
• Support Microsoft Intune-managed devices and related endpoint functions
• Document service activity in ticketing or work order systems
• Provide responsive customer service in support of daily mission operations

Required Qualifications

• Associate's degree in Information Systems, Computer Science, or related technical field; or 3 years of technically related experience in desktop support or network administration
• Minimum 2 years of client support experience in a Microsoft Windows-based environment
• Experience supporting Microsoft Windows endpoints and Microsoft 365 applications
• Experience in Microsoft Intune-managed environments
• Strong troubleshooting experience with desktop hardware, software, imaging, connectivity, remote printer setup, and email systems
• Experience managing passwords, user/group accounts, and file permissions
• Working knowledge of LAN/WAN and internet connectivity issues
• Advanced understanding of TCP/IP
• Strong customer service and communication skills

Preferred Qualifications

• Army, DoD, or other federal IT support experience
• Experience supporting high-volume enterprise ticket environments
• Experience with tablets, scanners, printers, and related peripherals
• Experience with AESMP or similar ticketing systems
• HDI or ITIL background

Required Certifications

• CompTIA Security+ or equivalent certification meeting IAT II requirements
• Applicable Computing Environment certification or training aligned to the supported environment

Examples of Acceptable CE Certifications or Training

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Windows client administration training
• Microsoft Intune administrator training
• Other endpoint or environment-specific platform training aligned to the supported systems

Additional Requirements

• U.S. citizenship required
• Active Secret clearance required
• Must maintain required certifications throughout performance

Why Join Team Silotech

Join a team supporting essential Army operations with direct impact across enterprise user services, customer support, and mission readiness.

Equal Opportunity Employer Statement

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.