ServiceNow Business Analyst

Summary

ServiceNow Business Analyst

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

SecuriGence, a wholly owned subsidiary of Chenega MIOS, is seeking a highly skilled ServiceNow Business Analyst to support the Federal Communications Commission (FCC) in modernizing and optimizing IT service delivery. The analyst will serve as the primary liaison between business stakeholders and the ServiceNow development team, ensuring that platform capabilities align with mission needs and deliver measurable value. This role requires expertise in IT Service Management, the ITIL v3/4 framework, and the ability to translate complex business processes into clear, automated ServiceNow workflows.

Responsibilities

• Lead collaborative workshops with FCC stakeholders to capture business needs and translate them into ServiceNow-aligned solutions.
• Redesign legacy manual processes into streamlined, ITIL-aligned digital workflows.
• Own and manage the full requirements lifecycle using Agile/Scrum methodology.
• Develop detailed Functional Requirements Documents (FRDs), user stories, acceptance criteria, process maps, and workflow diagrams.
• Perform "as‑is" and "to‑be" analysis to identify opportunities for standardization and automation.
• Collaborate with Product Owners and developers to prioritize the ServiceNow backlog based on business value, technical dependencies, and platform roadmap alignment.
• Support release planning and sprint refinement activities.
• Lead User Acceptance Testing (UAT), including script development, tester coordination, and validation of the Definition of Done.
• Ensure configurations are fully documented for continuity of operations.
• Partner with program managers, product owners, and technical teams to ensure ServiceNow capabilities support business and mission outcomes.
• Prepare and deliver presentations, demos, and end‑user training as needed.
• Document configurations and maintain detailed operating procedures for continuity of operations.
• Other duties as assigned.

Qualifications

• Bachelor's degree and 2+ years of relevant experience; OR
• Associate and 4+ years of relevant experience; OR
• High School and 5+ years of relevant experience
• 5+ years of Business Analysis experience, with at least 3 years specifically focused on the ServiceNow platform.
• Must be a US Citizen
• Background check with the ability to obtain Public Trust Clearance

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM
• ITIL v3/4 Foundation

Knowledge, Skills, and Abilities:

• Ability to conduct stakeholder interviews, workshops, and process discovery sessions.
• Skill in eliciting, documenting, and validating business requirements.
• Experience creating:
  • User stories & acceptance criteria (Agile)
  • Process maps and swim lane diagrams
  • Functional requirements documentation (FRD)
• Strong understanding of ServiceNow platform architecture, data models, and core capabilities.
• Proficiency in ITSM processes (Incident, Problem, Change, Request, Knowledge).
• Understanding of ServiceNow workflows, business rules, UI policies, and forms.
• Excellent written and verbal communication skills.
• Ability to serve as a bridge between business stakeholders and technical teams.
• Experience creating presentations, demos, and training material.
• Strong facilitation skills, especially during requirements sessions and UAT.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.



We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.



Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.



Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.



Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/



Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Estimated Salary/Wage

USD $94,000.00/Yr. Up to USD $130,000.00/Yr.