Solutions Engineer

Radiance is looking for a solutions engineer to service as the primary technical point of contact for all product prospects, leads, and opportunities. The role will consist of designing and presenting customized technical solutions to meet new customer needs. The solutions engineer will conduct technical demos, troubleshoot, build proofs-of-concept, and act as a trusted advisor to ensure product fit and customer adoption.

Primary Duties

• Ownership of the externally facing customer interactions to include demonstrations of the systems, briefings, onsite visits, consultations of capabilities
• Primary contact for all customers, being a primary point of contact until product implementation begins
• Manages the Customer Relationship Management (CRM) system
• Provide Teams/Zoom calls, Webinars, phone calls and technical briefs and documentation upon request
• Facilities collaboration with dedicated deployment/installation team
• Bridge the gap between customers and internal development teams by feeding user requirements and technical feedback back to developers.

Required Qualifications

• 5+ years of experience in customer-facing, pre-sales, or technical implementation role
• Bachelor's degree in computer science, information technology, engineering, or related technical field
• Strong knowledge of software, APIs, integrations, and network systems
• Ability to explain complex technical concepts to non-technical stakeholders
• US Citizenship
• Must have or be able to obtain a Top Secret Clearence

Desired Qualifications

• Previous project development and leadership positions
• Proficiency using REST APIs, data structures, and a strong understanding of system architecture
• Basic programming/scripting knowledge to customize demos and perform troubleshooting
• Understanding of the SaaS sales cycle and value-based selling
• Experience delivering technical demos
• Cloud-specific certifications or industry-recognized credentials

Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.