Systems Administrator

Position Description & Qualifications

Looking for a Systems Administrator position that is engaging in high profile and challenging projects supporting the U.S. Navy? Serco has a great opportunity with the Naval Undersea Warfare Center (NUWC) Division supporting the Undersea Warfare Electromagnetic Systems Department, Technical Direction Agent and In-Service Engineering Agent (ISEA) for electromagnetic programs for U.S. Navy platforms, located in the beautiful surroundings of Middletown, Rhode Island.

Serco supports the US. Navy MILSATCOM Systems and the NUWC Division which provides technical oversight for the implementation, integration, testing, operational support, training, integrated logistics engineering, and sustainment within the U.S Navy platforms for submarines, surface ships, aircraft, and facilities ashore. The mission and activities include overall research, development, and design oversight of Navy protected and wideband MILSATCOM systems and associated baseband equipment.

In this role, you will:

• Be responsible for setting up and maintaining a system or specific components of a system (e.g. installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
• Conduct functional and connectivity testing to ensure continuing operability.
• Develop and document systems administration standard operating procedures (SOP).
• Maintain baseline system security according to organizational policies.
• Manage accounts, network rights, and access to systems and equipment.
• Plan, execute and verify data redundancy and system recovery procedures.
• Install, update, and troubleshoot systems/servers.
• Evaluate and install patches and resolve software related problems.
• Perform system backups and recovery.
• Comply with organization systems administration standard operating procedure.
• Implement and enforce local network usage policies and procedures.
• Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Monitor and maintain system/server configuration.
• Perform repairs on faulty system/server hardware.
• Troubleshoot hardware/software interface and interoperability problems.
• Maintain data files and monitor system configuration to ensure data integrity
• Provide critical preventive and corrective maintenance, information assurance, asset management, technical systems updates, service call resolution, and configuration management for C4I systems worldwide
• Design group policies and access control lists to ensure compatibility with organization standards, business rules, and needs.
• Provide ongoing optimization and problem-solving support.
• Check system hardware availability, functionality, integrity, and efficiency.
• Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routing reboots, data dumps, and testing.
• Oversee installation, implementation, configuration, and support of system components.
• Diagnose faulty system/server hardware.
• Provide Operation and Maintenance support including patch management/testing, STIG implementation and mitigation, information assurance/security, anti-virus, and data backup solutions
• Provide system administration and engineering support for Windows Server 2008/2012/2016

To be successful in this role, you will have:

• Bachelor's Degree and 2 years of experience as a systems Administrator
  • or, Associate's degree and 4 years of experience in a related area,
• A current and active DoD Secret Clearance
• A current IAT Level 2 (Security +, CompTIA A+, or Network +) certification
• 2 years of working experience in the administration of Window's Active Directory infrastructure to include Group Policy Object management experience, VMware ESXi server, data base solutions to include Microsoft SQL
• A strong understanding of current Microsoft supported Windows operating systems
• The ability to multi-task and teach or assist others to resolve Systems related issues
• The ability to create Standard Operating Procedure documentation for designs and implementation strategies of new hardware and software deployments
• The ability to produce system specifications, design requirements, test evaluation planning documents, and technical publications and reports
• The ability to support project at client sites where working conditions may vary
• The willingness to take ownership of problems and see thru to resolution
• Experience with Windows 10, Windows Server 2012, Windows Server 2016, Windows Server 2019, Red Hat Enterprise Linux 6/7, Cisco IOS

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .