Senior Software/Application Developer

Company Overview

TENAX Technologies is a Woman-Owned Small Business (WOSB) based in Harford County, MD. We pride ourselves on fostering an environment of creativity, passion, and dedication while providing professional services in research and development, testing and evaluation, and the execution of mission-critical projects for our government customers.

Summary

We are seeking a Senior Database Administrator to join our dynamic team at TENAX Technologies. In this role, you will be responsible for managing and optimizing our database systems to ensure high availability and performance. Your expertise will play a crucial role in supporting our mission-critical projects.

Requirements

• IAT Level III - Candidate MUST currently possess one of the following certifications: CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, CCSP

AND

• Bachelor's degree in Computer Science or related field
• 10 years' experience in designing and implement ITSM solutions

Key Responsibilities:

• Provide support for IT Service Management (ITSM) integration with ServiceNow development and implementation using best practices and out-of-the-box functionality.
• Assist ServiceNow teams, service management personnel, and enterprise architects in implementing and sustaining ServiceNow modules.
• Collaborate with stakeholders, including Code 104, Department 10, and functional analysts, to ensure successful implementation, rollout, and ongoing support.
• Develop, maintain, and support ServiceNow modules and integrations with other enterprise systems.
• Design and implement complex workflows and new data tables within ServiceNow to support ongoing operations.
• Generate reports and dashboards to provide key insights and operational analytics.
• Create and maintain Knowledge Articles to document processes and best practices.
• Perform operational support for system defects, troubleshooting issues as they arise.
• Conduct basic system administration duties for ServiceNow environments.
• Gather and analyze requirements from stakeholders to refine and enhance application functionality.
• Provide end-user support for ServiceNow applications, ensuring usability and functionality.
• Participate in peer code reviews to maintain code quality and best practices.
• Address configuration changes to the ServiceNow platform and ensure optimal performance.
• Coordinate testing activities using the ServiceNow Test Administration Suite.
• Manage and triage incoming ServiceNow support issues, handling the backlog of incidents and defects.
• Develop and execute design and deployment plans for ServiceNow, integrating outputs into an Enterprise ITSM customer interface.
• Implement ServiceNow CMDB solutions, ensuring integration with existing legacy systems.
• Develop ITSM solutions for IT operations, asset management, cybersecurity (including RMF), and IT customer service functions.
• Analyze user requirements and design application solutions, testing and deploying software using relevant programming languages and frameworks.
• Collaborate with cross-functional teams, including project managers, UX/UI designers, and quality assurance personnel throughout the software development lifecycle.
• Troubleshoot application defects, providing timely resolutions and optimizations.
• Stay updated on industry trends and emerging technologies to enhance application development strategies.
• Maintain technical documentation, including design specifications and user manuals.
• Implement and adhere to coding standards and best practices for software development.
• Conduct code reviews to ensure software quality, performance, and maintainability.
• Provide technical support to end-users, addressing software-related issues in ServiceNow applications.
• Participate in Agile development methodologies, ensuring iterative delivery of software solutions.
• Continuously optimize and improve existing software applications for enhanced performance.
• Gather stakeholder feedback and incorporate enhancements into application solutions.
• Maintain awareness of new application development tools, recommending updates and technological improvements as needed.