Posted today
Secret
$120,000 - $150,000
Unspecified
IT - Support
Saint Louis, MO (On-Site/Office)
Zachary Piper Solutions is seeking a Helpdesk Support Engineer - PLM (Siemens Teamcenter) to support the deployment, support, and sustainment of enterprise-level Siemens Teamcenter PLM environments for a leading organization in the engineering and manufacturing industry. The Helpdesk Support Engineer role is ideal for a PLM support professional with experience troubleshooting Teamcenter environments and supporting enterprise users across complex engineering platforms. This position will be onsite in St. Louis, MO!
Responsibilities of the Helpdesk Support Engineer:
• Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools.
• Perform initial triage, troubleshooting, and root-cause categorization for incoming help desk tickets related to user issues, environment instability, configuration problems, or software defects.
• Monitor and manage support channels, including help desk phone line and email queue, ensuring timely responses and complete ticket ownership through resolution.
• Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escalate issues appropriately and maintain clear, up-to-date documentation.
• Review system and application logs to identify environment-related issues and assist in diagnosing Teamcenter application functionality problems within secure or classified environments.
• Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow-up, and cross-team collaboration.
• Support enterprise PLM operations by assisting with environment configuration, deployments, and system sustainment activities.
• Collaborate with cross-functional and geographically distributed teams, including external consultants, to support enterprise software deployments and PLM platform stability.
• Maintain support documentation, knowledge articles, and troubleshooting procedures to ensure consistent support operations.
• Assist with monitoring system health and identifying opportunities to improve PLM environment performance and reliability.
• Remote work with occasional travel.
Qualifications of the Helpdesk Support Engineer:
• 5-8+ years of professional experience supporting enterprise IT systems or PLM environments.
• 3+ years of experience deploying, administering, or supporting Siemens Teamcenter or Siemens Xcelerator products, OR 5+ years supporting comparable PLM platforms such as ENOVIA, Windchill, Aras Innovator, or Agile PLM.
• Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center.
• Experience with Teamcenter administration, configuration, and operational support.
• Working knowledge of enterprise IT infrastructure including:
• Experience supporting enterprise PLM, ERP, or MES implementations, including maintaining development, test, and production environments.
• Experience working with ticketing systems, performing incident triage, and driving issues through full lifecycle resolution.
• Strong communication skills with the ability to engage technical and non-technical stakeholders across distributed teams.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience supporting enterprise PLM systems.
Preferred Qualifications:
• Familiarity with Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) and Risk Management Framework (RMF).
• Experience supporting Authority to Operate (ATO) initiatives, including documentation, compliance artifacts, and requirements development.
• Experience developing Infrastructure as Code (IaC) using tools such as Terraform or AWS CloudFormation.
• Exposure to Siemens NX, Opcenter, Capital, or other Siemens Xcelerator tools.
Compensation for the Helpdesk Support Engineer includes:
• Salary range: $120,000 - $150,000
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
This job opens for applications on 03/12/2026 . Applications for this job will be accepted for at least 30 days from the posting date .
#LI-MM1 #LI-ONSITE
Keywords:
Helpdesk Engineer, Teamcenter Support, Siemens Teamcenter, PLM Support Engineer, PLM Administrator, Siemens NX, Opcenter, Capital, Siemens Xcelerator, Enterprise PLM, Systems Administrator, Application Support, Ticketing Systems, Root Cause Analysis, Enterprise Software Support, Engineering Systems, Defense, Manufacturing, Engineering, DMV Jobs, Northern Virginia Jobs, Ashburn Jobs
Responsibilities of the Helpdesk Support Engineer:
• Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools.
• Perform initial triage, troubleshooting, and root-cause categorization for incoming help desk tickets related to user issues, environment instability, configuration problems, or software defects.
• Monitor and manage support channels, including help desk phone line and email queue, ensuring timely responses and complete ticket ownership through resolution.
• Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escalate issues appropriately and maintain clear, up-to-date documentation.
• Review system and application logs to identify environment-related issues and assist in diagnosing Teamcenter application functionality problems within secure or classified environments.
• Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow-up, and cross-team collaboration.
• Support enterprise PLM operations by assisting with environment configuration, deployments, and system sustainment activities.
• Collaborate with cross-functional and geographically distributed teams, including external consultants, to support enterprise software deployments and PLM platform stability.
• Maintain support documentation, knowledge articles, and troubleshooting procedures to ensure consistent support operations.
• Assist with monitoring system health and identifying opportunities to improve PLM environment performance and reliability.
• Remote work with occasional travel.
Qualifications of the Helpdesk Support Engineer:
• 5-8+ years of professional experience supporting enterprise IT systems or PLM environments.
• 3+ years of experience deploying, administering, or supporting Siemens Teamcenter or Siemens Xcelerator products, OR 5+ years supporting comparable PLM platforms such as ENOVIA, Windchill, Aras Innovator, or Agile PLM.
• Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center.
• Experience with Teamcenter administration, configuration, and operational support.
• Working knowledge of enterprise IT infrastructure including:
- Linux and Windows Server environments
- Virtualized and heterogeneous network environments
- Web servers, proxy servers, and cloud platforms
- Automation and scripting tools
- Identity and access technologies (Active Directory, SAML, SSL, SSO)
- Application platforms (Java EE, .NET web tier)
- Databases such as PostgreSQL, Oracle, or Microsoft SQL Server
• Experience supporting enterprise PLM, ERP, or MES implementations, including maintaining development, test, and production environments.
• Experience working with ticketing systems, performing incident triage, and driving issues through full lifecycle resolution.
• Strong communication skills with the ability to engage technical and non-technical stakeholders across distributed teams.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience supporting enterprise PLM systems.
Preferred Qualifications:
• Familiarity with Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) and Risk Management Framework (RMF).
• Experience supporting Authority to Operate (ATO) initiatives, including documentation, compliance artifacts, and requirements development.
• Experience developing Infrastructure as Code (IaC) using tools such as Terraform or AWS CloudFormation.
• Exposure to Siemens NX, Opcenter, Capital, or other Siemens Xcelerator tools.
Compensation for the Helpdesk Support Engineer includes:
• Salary range: $120,000 - $150,000
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
This job opens for applications on 03/12/2026 . Applications for this job will be accepted for at least 30 days from the posting date .
#LI-MM1 #LI-ONSITE
Keywords:
Helpdesk Engineer, Teamcenter Support, Siemens Teamcenter, PLM Support Engineer, PLM Administrator, Siemens NX, Opcenter, Capital, Siemens Xcelerator, Enterprise PLM, Systems Administrator, Application Support, Ticketing Systems, Root Cause Analysis, Enterprise Software Support, Engineering Systems, Defense, Manufacturing, Engineering, DMV Jobs, Northern Virginia Jobs, Ashburn Jobs
group id: 10430981
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