User Experience (UX) Designer

Olgoonik is an Equal Opportunity Employer

Overview:

The Office of Legislative and Public Affairs (OLPA) is requesting a contractor to provide digital services and support. These services are being sought for the purpose of Digital Support for the agency.

This position is contingent upon contract award.

Primary Responsibilities:

• Support the NSF Web Team, which drafts and posts all external content on NSF.gov and manages internal content on the NSF Employee Portal.
• Respond to publishing and editing requests from NSF staff, creating webpages, news and event items, official funding and guidance documents, and other content using the Drupal Content Management System (CMS), ServiceNow Employee Center and Microsoft SharePoint.
• Create clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
• Format and upload PDFs, images and other files to the website.
• Provide timely, high-quality customer support to NSF staff, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within the NSF Web Team ticketing system (built in ServiceNow and Microsoft Lists). Monitor ticket dashboards to ensure tickets are prioritized, annotated and completed.
• Advise NSF staff on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.
• Participate in special projects and perform other related duties as assigned by OLPA staff.
• Advise NSF staff on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.
• Participate in special projects and perform other related duties as assigned by OLPA staff.

Supervisory Responsibilities:

• N/A

Education and/or Experience:

• Bachelor's degree or equivalent from a four-year college.
• Six or more years of experience with user-experience research and web design.
• Expert level experience with creating and documenting information design concepts and solutions by various means, including developing wireframes, high-fidelity prototypes, and task flow diagrams.
• Expert level experience with usability testing, including preparing test plans and associated wireframes/protypes, facilitating test sessions, analyzing data, and reporting and presenting results.
• Expert level knowledge and experience of creating, managing, and supporting user experience and feedback activities, including surveys, and interviews.
• Ability to recommend the best user experience possible while considering technical feasibility and business goals.

Knowledge, Skills, and Abilities:

• At least 3 years working within a Drupal environment and using components and Layout Builder to design webpages.
• Familiarity with the US Web Design System and how to design webpages within its constraints.
• Comprehensive knowledge of HTML.
• Experience with using Adobe Creative Cloud suite of products - for optimized display on the web.
• Experience using ServiceNow or similar ticketing systems.
• Knowledge of current Section 508 accessibility requirements, including the ability to make sure all webpage elements meet these requirements.
• Understanding of how to develop websites for search engine optimization.
• Ability to gather requirements from stakeholders and work collaboratively within a team as well as independently on assigned projects.
• Ability to take creative directions from stakeholders.
• Experience working on web development for a federal agency or similar organization.
• Experience collaborating with other federal agencies, academic community and industry on outreach and announcements.

Certificates, Licenses, Registrations:

• N/A

Security Clearance:

• Must be able to pass Public Trust background investigation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.