Helpdesk Analyst/Systems Administrator

Helpdesk Analyst / Systems Administrator

Location: Remote

Description:

HigherEchelon is looking for a versatile Helpdesk Analyst / Systems Administrator to join a small team supporting users of an external facing application. This role blends hands on support, system administration, and light development work. The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permissions fixes, and application configuration changes. While code changes are handled by the development team, this role will submit detailed tickets and, when workload allows, contribute to small development tasks.

Job Responsibilities:

• Serve as the primary point of contact for incoming application support and helpdesk requests.

• Troubleshoot and resolve technical issues including permissions, database updates, and functionality issues.

• Perform system administration tasks across application environments and user management platforms.

• Document resolutions, update knowledge bases, and ensure consistent support processes.

• Create and submit detailed dev‑ready tickets for items requiring code changes.

• Take on small development tasks or enhancements when helpdesk demand is low.

• Collaborate closely with development, security, and product teams to maintain smooth operations.

Required Skills:

• Demonstrated ability to perform routine helpdesk requests including but not limited to database updates, permission changes, account creations, certificate issues, etc

• Strong troubleshooting skills and the ability to quickly diagnose system issues

• Experience working with ticketing systems and documenting technical work clearly

• Experience with application log analysis and monitoring tools

• Must be a U.S. Citizen

• Must have a Secret security clearance

Desired Skills:

• Experience with Python, PowerShell, or another scripting language

• Familiarity with software development workflows (Git, branching, code review)

• Basic understanding of APIs or application integration concepts

• Exposure to cloud environments (Azure, AWS, or similar)

• Prior experience working with product or application support teams

Education and Experience:

• Bachelor's Degree.

• Security+ (CompTIA Security+) certification

• Secret Clearance

• 2-4 years of experience in a helpdesk, IT support, or system administration role Cloud One -

#CJ

#dice

About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify