Posted today
Secret
Unspecified
Unspecified
IT - Hardware
Remote/Hybrid• (Off-Site/Hybrid)
Who we are:
Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.
We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Role Overview
We are looking for a versatile Helpdesk Analyst / Systems Administrator to join a small team supporting users of an external‑facing application. This role blends hands‑on support, system administration, and light development work. The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permissions fixes, and application configuration changes. While code changes are handled by the development team, this role will submit detailed tickets and, when workload allows, contribute to small development tasks.
*CONTINGENT UPON AWARD* EXPECTED APRIL 2026
Key Responsibilities
Role Requirements:
Desired But Not Required:
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa .
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Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.
We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Role Overview
We are looking for a versatile Helpdesk Analyst / Systems Administrator to join a small team supporting users of an external‑facing application. This role blends hands‑on support, system administration, and light development work. The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permissions fixes, and application configuration changes. While code changes are handled by the development team, this role will submit detailed tickets and, when workload allows, contribute to small development tasks.
*CONTINGENT UPON AWARD* EXPECTED APRIL 2026
Key Responsibilities
- Serve as the primary point of contact for incoming application support and helpdesk requests.
- Troubleshoot and resolve technical issues including permissions, database updates, and functionality issues.
- Perform system administration tasks across application environments and user management platforms.
- Document resolutions, update knowledge bases, and ensure consistent support processes.
- Create and submit detailed dev‑ready tickets for items requiring code changes.
- Take on small development tasks or enhancements when helpdesk demand is low.
- Collaborate closely with development, security, and product teams to maintain smooth operations.
Role Requirements:
- Security+ (CompTIA Security+) certification
- Secret Clearance
- 2-4 years of experience in a helpdesk, IT support, or system administration role
- Demonstrated ability to perform routine helpdesk requests including but not limited to database updates, permission changes, account creations, certificate issues, etc
- Strong troubleshooting skills and the ability to quickly diagnose system issues
- Experience working with ticketing systems and documenting technical work clearly
- Experience with application log analysis and monitoring tools
Desired But Not Required:
- Experience with Python, PowerShell, or another scripting language
- Familiarity with software development workflows (Git, branching, code review)
- Basic understanding of APIs or application integration concepts
- Exposure to cloud environments (Azure, AWS, or similar)
- Prior experience working with product or application support teams
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa .
Create a Job Alert
Interested in building your career at Tria Federal? Get future opportunities sent straight to your email.
Create alert
group id: 91140539
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