Senior Director of Operations

Yulista Holding LLC

Regular

PRIMARY FUNCTION

The Senior Director of Operations serves as an operational leader for the Group, providing hands-on leadership, guidance, and support across multiple subsidiary companies and sites. Reporting directly to the Group President, this role functions as a trusted advisor, mentor, and problem-solver who bridges the gap between executive leadership and site operations.

This individual is a visible and accessible leader who travels to subsidiary locations as needed, stepping in to address operational challenges, resolve employee and customer issues, and ensure each site is performing effectively. The Senior Director of Operations works to ensure consistency, accountability, and a culture of excellence across all subsidiaries within the Group.

ESSENTIAL FUNCTIONS

• Serve as the primary operational resource for all subsidiary sites within the Group, ensuring each location has the leadership support, tools, and guidance needed to meet performance expectations.
• Act as a first-responder to operational issues, traveling to sites as needed to assess situations, provide direction, and implement solutions in a timely manner.
• Identify operational gaps or inefficiencies across subsidiaries and work collaboratively with site leadership to develop and implement corrective actions.
• Monitor site operations on an ongoing basis, escalating critical issues to the Group President and coordinating with appropriate support functions to resolve them.
• Serve as a mentor and coach to Program Managers across the Group's subsidiaries, supporting their professional growth, decision-making capabilities, and leadership effectiveness.
• Provide guidance to Program Managers on contract performance, customer relations, team management, and day-to-day operational challenges.
• Foster a culture of accountability, continuous improvement, and mission-focused execution across all program management personnel.
• Identify development opportunities and recommend training, stretch assignments, or other growth initiatives for Program Managers and site leaders.
• Serve as a key point of contact for customer escalations, working to resolve concerns professionally and preserving strong, long-term customer relationships.
• Represent the Group in meetings with customers, partners, and stakeholders as directed by the Group President.
• Ensure customer commitments are understood and met at the site level, monitoring performance against contract requirements and expectations.
• Partner with Human Resources to address employee relations issues, including performance concerns, workplace conflicts, and conduct matters across subsidiary sites.
• Support site leadership in navigating complex employee situations with professionalism, fairness, and consistency in line with company policy.
• Contribute to workforce planning, onboarding support, and retention efforts across the Group.
• Reinforce a positive, inclusive, and mission-driven work environment at all locations.
• Collaborate with subsidiary Presidents, quality, operations leads, HR, finance, contracts, and other support functions to ensure integrated and aligned operations across the Group.
• Serve as a liaison between subsidiary leadership and the Group President, ensuring timely and accurate communication on operational status, challenges, and opportunities.
• Support the implementation of company-wide initiatives, policies, and process improvements at the site level.
• Coordinate with the YHL and shared services teams as needed to address resource, compliance, or administrative needs.
• Provide regular operational status updates to the Group President, summarizing site performance, open issues, and key risks.
• Ensure consistent and transparent communication flows between sites, the Group, and YHL.

SUPERVISORY RESPONSIBILITIES

This position may have direct supervisory responsibility over select operational staff within the Group. Supervisory duties may include timesheet approvals, annual performance reviews, goal-setting and objectives for employee growth, salary recommendations, PTO approvals, addressing performance issues, and other administrative duties as required. This role also carries significant informal leadership responsibilities, mentoring Program Managers and site leaders who may not directly report to this position.

KNOWLEDGE, SKILLS, & ABILITIES:

• Demonstrated ability to lead through influence, building trust, credibility, and followership without relying solely on direct authority.
• Strong interpersonal and communication skills, with the ability to effectively engage employees, customers, and executives at all levels of the organization.
• Proven ability to assess complex operational, personnel, or customer situations quickly and take decisive, practical action.
• Comfortable operating in fast-paced, ambiguous, or high-pressure environments with the ability to serve as a calm and solutions-focused leader in difficult situations.
• Strong mentorship and coaching skills with a genuine interest in developing others.
• Working knowledge of government and defense contracting environments, including familiarity with contract performance expectations, compliance considerations, and customer relationship management.
• Ability to travel regularly to subsidiary and site locations, including on short notice.
• High degree of professionalism, discretion, and integrity, as this role will routinely handle sensitive personnel and business information.
• Must always represent the company in a professional manner.
• Proficiency with Microsoft Office Suite.
• Ability to manage competing priorities and maintain effectiveness across multiple simultaneous responsibilities.
• Strong decision analysis and problem-solving skills with the ability to draw conclusions, justify decisions, and clearly communicate issues.
• Analytical skills with the ability to evaluate situations and consider decision impact across multiple sites and business units.

QUALIFICATIONS:

• Bachelor's Degree in Business, Operations Management, or a related field required.
• At least 10 years of progressive experience in operations, program management, or a related leadership role within a government and/or defense contracting environment.
• At least 5 years of experience in a leadership or management capacity.
• Demonstrated experience supporting or overseeing multiple sites or business units simultaneously.
• Experience working with or mentoring Program Managers in a government contracting context strongly preferred.
• Must be able to obtain and maintain a government security clearance.
• Must be willing and able to travel to subsidiary and site locations as required by business needs.

WORKING ENVIRONMENT:

A fast-paced multi-tasking customer service-oriented environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities. Overtime may be required.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.