Journeyman Computer Systems Analyst

TQI Solutions seeks proactive, visionary thought leaders to drive impactful solutions for our clients. We value our team and offer work-life balance, competitive benefits, and opportunities for career growth. Join us and immerse yourself in a rewarding experience supporting critical Department of the Navy technical operations.

We are currently seeking a Journeyman Computer System Analyst to support our client located in Bremerton, Washington. This role provides hands-on IT support, software management, and systems troubleshooting while working closely with customers, technical teams, and leadership to ensure reliable system operations and mission success.

Responsibilities

• Process IT Purchase Requests (ITPRs) for software and hardware acquisitions.
• Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.
• Install, manage, and maintain software licenses across network environments.
• Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
• Conduct ACAS vulnerability scans and assist with testing and validating new software deployments.
• Download, apply, and manage software patches and updates.
• Generate reports using Splunk and develop dashboards and reporting tools using Power BI.
• Develop applications and workflows using Power Apps.
• Provide administrative access to CMDNet clients for software installations and troubleshooting support.
• Utilize CMDPrompt and PowerShell for software configuration, system management, and policy updates.
• Develop desk guides and documentation for new processes and procedures.
• Collaborate with team members to resolve technical support tickets and system issues.
• Serve as a Subject Matter Expert (SME) for NMCI environments, particularly supporting CAD/CAM troubleshooting.
• Assemble and configure computer systems for customer use.
• Configure user accounts and install required software and hardware.
• Coordinate with vendors to support hardware and software installations.
• Manage equipment inventories and track IT assets.
• Deploy and verify functionality of PIT systems.
• Apply Security Technical Implementation Guides (STIGs) and applicable policies to systems.
• Conduct system updates, vulnerability scans, and maintenance tasks.
• Operate within Windows 10 operating system environments.
• Collaborate with customers to develop and implement effective technical solutions.
• Maintain clear communication with Branch Managers, Team Leads, and customers to set expectations and resolve issues.
• Provide support across branch activities as required.

This is a full-time, salaried, exempt position.

Qualifications

• CompTIA Security+ certification.
• 6 months to 1 year of customer support experience.
• 6 months to 1 year of general IT experience.
• Familiarity with Windows 10 operating systems.
• Ability to troubleshoot software, hardware, and network-related issues.
• Strong problem-solving skills and the ability to work in a team-oriented environment.
• Ability to manage multiple priorities while maintaining attention to detail.

Security Requirements

• U.S. citizenship is required due to federal contract requirements.
• The incumbent will be subject to a background investigation.
• Ability to obtain and maintain a U.S. government security clearance.
• This position requires the ability to obtain and maintain a U.S. government security clearance. Candidates must be eligible for a background investigation.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and IT Support Services to a wide range of DoW clients. At TQI Solutions, our aim is to surpass customer expectations through results-oriented services and solutions that ensure mission success. We take pride in fully embracing our clients' missions as our own and consistently delivering world-class technical solutions. Our team comprises dedicated problem solvers who prioritize building lasting and mutually trusting relationships with our customers.

TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.