Posted today
Secret
Unspecified
Unspecified
Management
Virginia Beach, VA (On-Site/Office)
MANTECH seeks a motivated, career and customer-oriented Lead Customer Relationship Manager to join our team in Virginia Beach, VA. This is a hybrid
position.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
position.
Responsibilities include but are not limited to:
- Lead the CRM Team and ensure all PMO processes are adhered to
- Develop and maintain impactful relationships with AWS cloud mission owners to ensure customer satisfaction and loyalty
- Manage new customer intake through the AWS cloud brokerage onboarding process, ensuring a smooth and efficient transition
- Oversee and coordinate AWS FINOPS activities, ensuring cost-effective cloud resource management and optimization
- Collaborate with cloud engineering teams to ensure technical requirements are met and align with customer needs
- Provide regular updates and reports to senior management and customers on mission owner status, onboarding progress, and any issues or concerns
- Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively
- Continuously seek opportunities to enhance the customer experience and improve service delivery processes
Minimum Qualifications:
- Bachelor's degree OR Associate's degree and 14+ years of relevant experience in managing AWS cloud brokerage onboarding and full lifecycle activities
- 12+ years of experience managing AWS cloud brokerage onboarding and full lifecycle activities, including intake, account provisioning, governance alignment, service enablement, sustainment, and decommissioning
- Experience implementing and managing AWS FinOps practices, including cost allocation, tagging strategies, budget tracking, forecasting, optimization initiatives, and financial reporting
- Experience managing AWS cloud resources across multi-account environments
- Familiarity with AWS cloud engineering principles and operational support processes, including incident, change, and service request management
- Must be able to coordinate across technical, financial, and stakeholder teams to ensure compliant, secure, and cost-effective cloud service delivery
Preferred Qualifications:
- AWS Certified Solutions Architect or similar certification
- Experience working with government or defense-related cloud projects
- Familiarity with NAVSEA organization structure
- Familiarity with AWS cost management tools
Clearance Requirements:
- Must have an active Secret security clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.
group id: RTX14564a
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