Posted today
Top Secret
Early Career (2+ yrs experience)
$55,000 - $68,000
IT - Support
Washington, DC (On-Site/Office)
Connsci is seeking an IT Mobile Device Specialist/Mobile Device Technician to support a federal agency in Washington, DC. This role provides Tier I–II support for mobile devices, including smartphones and tablets, ensuring secure configuration, compliance with mobility policies, and reliable connectivity for agency personnel.
In this role you can expect to:
• Provide technical support for agency issued mobile devices including smartphones and tablets.
• Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies.
• Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity.
• Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues.
• Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA).
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE.
• Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management.
• Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents.
• Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised.
• Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning.
• Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow).
• Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform.
• Provide guidance and training to users on approved mobile applications and security practices.
Basic Qualifications
• High school diploma or equivalent required
• At least 2 years of experience supporting IT service desk operations or mobile device administration in an enterprise or federal environment.
• At least 1 year of experience with enterprise Mobile Device Management platforms such as VMware Workspace ONE, Microsoft Intune, or MobileIron.
• At least 1 year of experience supporting iOS and Android operating systems.
• At least 1 year of experience troubleshooting mobile connectivity, device configuration, and enterprise mobility applications.
• CompTIA Security+, CompTIA A+, or equivalent certification.
• Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications
• Bachelor's degree
• Experience supporting federal government mobility environments.
• Familiarity with mobile security monitoring tools such as Lookout Mobile Security or other Mobile Threat Defense platforms.
• Experience supporting mobile security compliance and device lifecycle management.
• Ability to communicate technical guidance clearly to non-technical users.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
• Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
• Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
• Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
In this role you can expect to:
• Provide technical support for agency issued mobile devices including smartphones and tablets.
• Provision, configure, and deploy mobile devices in accordance with agency configuration baselines and security policies.
• Assist users with device setup including email, calendar, contacts, secure applications, and remote connectivity.
• Troubleshoot mobile device issues such as connectivity failures, email synchronization problems, application errors, and device performance issues.
• Support secure remote access solutions including VPN connectivity and multi-factor authentication (MFA).
• Manage mobile devices using enterprise Mobile Device Management (MDM) platforms such as VMware Workspace ONE.
• Monitor mobile devices for compliance with security policies including encryption, operating system updates, and application management.
• Respond to mobile threat alerts and coordinate with cybersecurity teams to remediate security incidents.
• Perform remote device actions including lock, wipe, reset, and policy enforcement when devices are lost, stolen, or compromised.
• Maintain accurate mobile device inventory records and support device lifecycle management including provisioning, replacement, and decommissioning.
• Manage service requests and incidents through the enterprise IT Service Management system (e.g., ServiceNow).
• Document troubleshooting steps, remediation actions, and resolutions within the ITSM platform.
• Provide guidance and training to users on approved mobile applications and security practices.
Basic Qualifications
• High school diploma or equivalent required
• At least 2 years of experience supporting IT service desk operations or mobile device administration in an enterprise or federal environment.
• At least 1 year of experience with enterprise Mobile Device Management platforms such as VMware Workspace ONE, Microsoft Intune, or MobileIron.
• At least 1 year of experience supporting iOS and Android operating systems.
• At least 1 year of experience troubleshooting mobile connectivity, device configuration, and enterprise mobility applications.
• CompTIA Security+, CompTIA A+, or equivalent certification.
• Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications
• Bachelor's degree
• Experience supporting federal government mobility environments.
• Familiarity with mobile security monitoring tools such as Lookout Mobile Security or other Mobile Threat Defense platforms.
• Experience supporting mobile security compliance and device lifecycle management.
• Ability to communicate technical guidance clearly to non-technical users.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
• Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
• Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
• Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
group id: 91140191
