SCA Systems Support Technician

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Interim Secret

TRAVEL: Yes, 10% of the TimeDescription

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman is seeking a System Support Specialist to join our team in Yorktown, Virginia. This position is within the MK-48 Intermediate Maintenance Activity (IMA), which provides critical support to the US Navy's Atlantic Fleet. This is a government facility that is comprised of a mixture of Contractor, Civil Service, and Military personnel. The System Support Specialist will provide technical assistance, troubleshooting, and maintenance for computer hardware, software, and network systems. They respond to user requests, manage accounts, monitor system performance, and ensure operational efficiency. Key responsibilities include repairing equipment, implementing security, and escalating complex issues.

Responsibilities:

• Setup workstations with computers and all necessary peripheral devices such as docking stations, printers, keyboard, etc.
• Maintain inventory of all workstations and necessary peripherals
• Routinely check computer hardware to ensure functionality
• Install and configure appropriate software and perform verification testing to ensure functionality
• Ensure security and privacy settings on network and workstation computers
• Provide orientation and guidance to new users on how to operate new software and computer equipment
• Provide technical support to current workforce of an Automated Process Control System used to process the MK48 Heavyweight torpedo
• Develop and submit System Trouble Reports to the government to identify software issues or institute process improvements when deficiencies are noted during software use
• Develop training material and provide training on a reoccurring basis to new and existing workforce
• Administer user accounts and user password
• Create or use established queries to provide customer data for failure rates, rework, system usage, etc.
• Attend monthly user group teleconferences to discuss current problems/issue, future software updates and development of new future web-based software
• Assist in software testing, development, and reviewing of requirements for system software functions
• Maintain records/logs electronically identifying issues/resolutions for future trend analysis

Basic Qualifications:

• Associate's degree in information systems related field, or at least 3 years of relevant experience
• Ability to meet annual screening per OPNAV 5530/1 (Report of Screening for Personnel Assigned Arm, Ammunition & Explosives Security Related Duties). Items checked include, but not limited to, Criminal History Record Information, Foreign Influence, Financial History, Emotional and Mental Disorders
• Demonstrated experience using Microsoft applications (Word, Outlook, Excel, Power Point and Access)
• Current Secret security clearance
• Ability to wear Personal Protective Equipment such as steel toe shoes
• Good communication / interpersonal skills, both verbal and writing

Preferred Qualifications:

• 4+ years of experience in the MK-48 Heavyweight Torpedo program or similar Ordnance programs which performs weapon maintenance
• BS degree with at least 2 years' experience working as a Tier 1 User Support team
• Experience in database systems and the ability to understand software interdependencies
• Experience in prioritizing and handling multiple customers simultaneously

Primary Level Salary Range: $30.00 - $30.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.