Posted today
Top Secret
Early Career (2+ yrs experience)
$55,000 - $68,000
IT - Support
Washington, DC (On-Site/Office)
Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
In this role you can expect to:
• Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
• Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
• Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
• Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
• Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
• Support wired, wireless, VPN, and remote connectivity issues.
• Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
• Install and configure workstation hardware, operating systems, and approved software.
• Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
• Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
• Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
Basic Qualifications:
• High school diploma or equivalent required
• Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
• CompTIA Security+, CompTIA A+, or equivalent certification.
• At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
• Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
•
Preferred Qualifications:
• Bachelor's degree
• Familiarity with VPN, remote access technologies, and mobile device management platforms.
• Experience supporting conference room technology or VTC systems.
• Knowledge of IT asset management and device lifecycle processes.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
• Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
• Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
• Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
In this role you can expect to:
• Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
• Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
• Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
• Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
• Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
• Support wired, wireless, VPN, and remote connectivity issues.
• Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
• Install and configure workstation hardware, operating systems, and approved software.
• Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
• Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
• Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
Basic Qualifications:
• High school diploma or equivalent required
• Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
• CompTIA Security+, CompTIA A+, or equivalent certification.
• At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
• Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
•
Preferred Qualifications:
• Bachelor's degree
• Familiarity with VPN, remote access technologies, and mobile device management platforms.
• Experience supporting conference room technology or VTC systems.
• Knowledge of IT asset management and device lifecycle processes.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
What You Can Expect:
• Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
• Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
• Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
group id: 91140191
