INFORMATION AND REFERRAL ASSISTANT (OA)

Duties

• You will serve as the principal professional in the FFSC for the initiation, development, and coordination of proactive programs/services in the areas of Information and Referral, Exceptional Family Member, for active duty, retired personnel, etc.
• You will develop relationships and maintains liaisons with a broad range of local, state, civilian, military, nonprofit, and private organizations to promote coordination of services and assistance for service members and their dependents.
• You will maintain subject matter files and records that relate to the work of the FFSC and set up and maintain logs showing status of actions and correspondence and ensure files include all required documents.
• You will receive visitors and telephone calls to the reception area, determine the nature of requests and directs callers to appropriate staff, and take requests for appointments with supervisor and staff.
• You will respond to routine and non-technical requests for information such as status or reports, suspense dates for matters requiring compliance, and similar information readily available from files.
• You will receive incoming correspondence, screening material prior to distribution for suspense dates, establishing controls, and following up for supervisors.
• You will develop resource data bank of information on personal and family support services available to active duty and retired Navy personnel and their families by collecting, classifying, updating, and storing such information for ready retrieval.

Requirements

Conditions of employment

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card to make official government purchases for goods and services.
• This is a bargaining unit position.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-5 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

*Experience utilizing automated resources and software such as word processing, communications, databases, and software related to the Navy's Information and Referral and Exceptional Family Member programs.
*Experience utilizing various audio-visual educational aids.
*Experience applying federal government social services policies, procedures, regulations as well as state and community social service agencies or organizations and their human service programs
*Experience understanding military families, lifestyle, and associated financial needs and problems and communicating technical information to diverse audiences.
*Experience serving as a purchase card holder.

Additional qualification information can be found from the following Office of Personnel Management website:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

In addition to meeting all minimum qualification and eligibility requirements, ICTAP applicants must be well qualified for the position to receive consideration for special priority selection. A well-qualified ICTAP applicant is one who possesses the competencies and experience to perform the duties of the position successfully with orientation to learn/understand the activities, procedures, policies and processes. Demonstrated work experience in the occupation is typically qualifying for placement. This criterion cannot be met by education and training. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.
For more information about ICTAP eligibility please review the following link:

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.