Tier2 TAC Shift Lead

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

About The Role

Peraton is currently seeking an experienced Shift Lead for their Hybrid Cloud Tier 2 Technical Assistance Center in Kansas City, MO.

Location: On-site in Kansas City, Missouri

NIGHT SHIFT Lead Position (currently Wed-Sat 1800-0400; switches every 6 months to Sun-Wed)

Overview:

We are seeking a Shift Lead for the Tier 2 Technical Assistance Center to do the following:

• Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations.
• Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.

Responsibilities include:

• Providing leadership and technical expertise to support operations of 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments.
• Peer leader in operation of a 5-person shift.
• Execution of Data Center Service Desk processes, functions, activities and tasks.
• Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure.
• Monitoring, managing and triaging data-center systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual data-center environment.
• Provide leadership written and verbal reporting to support data-center C2 operations.
• Maintain knowledge and communicate status of the data-center environments including providing reporting and updates as needed.
• Support training and development of more junior staff on data-center-specific technologies and processes.
• Ability to work weekend and night shifts and possible surge requirements as needed.

Qualifications

Minimum:

• 5 years with BS/BA; 3 years with MS/MA. High school and 9+ years of relevant experience.
• Certification:
  • IAT II Certification (CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CCNA-Security).
  • ITIL training or certification (within 30 days of start).
• Experience and ability to triage data-center incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration:
  • Microsoft Windows Server
  • Red Hat Linux (RHEL)
  • Share-Point
• Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, Log-Insight, Network Insight.
• Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred).
• Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
• Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques.
• U.S. citizenship required.
• Active Secret Security Clearance.

Preferred Qualifications:

• AWS or Azure fundamentals certification or experience.
• VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations).

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.