Information Technologist

Position title: Information Technologist

Location: Fort Sill, OK

Clearance required: SECRET

Position Summary: Provides comprehensive client administration for Microsoft desktop and laptop systems. Responsible for "touch labor" support, configuration management, and hardware/software troubleshooting.

Responsibilities include (but are not limited to):

• Establish and maintain Microsoft Intune accounts and troubleshoot system baseline applications.
• Perform network registration of client equipment and coordinate image changes with the NEC.
• Provide 2-hour priority support for classrooms and Senior Leadership (O-6/GS-15 and above).
• Execute commercial hardware repairs and maintain technical continuity documentation.

Qualifications

• Possess an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Minimum of two (2) years of client support in a Microsoft Windows based environment (Windows 11 w/ Microsoft 365).
• Experience providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Knowledge in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Active SECRET security clearance.