Telecommunications Equipment Operator

Duties
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Incumbent typical work assignments may include the following:

• The employee receives and monitors emergency and non-emergency requests by telephone or automatic alarms throughout the Pentagon Facilities.
• The employee operates a variety of communications equipment including, but not limited to, Computer Aided Dispatch (CAD), Enhanced-911 (E-911 ), Land Mobile Radio (LMR), Telecommunication Devices for the Deaf (TDD), and computers with general and specialized software common to the profession of public safety telecommunications.
• Identifies equipment malfunctions and implements established procedures to correct minor problems. Communicates equipment problems to the shift supervisor.
• Manages and maintains oversight of course material and instruction plans for the POC training course for newly hired Telecommunication Equipment Operators (TEOs).

Requirements
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Conditions of employment

• U.S. Citizenship is required
• Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
• May be required to successfully complete a probationary/trial period
• Must be determined suitable for federal employment
• Required to participate in the direct deposit program
• This position is subject to pre-employment and random drug testing
• Selections from this notice are subject to provisions of the DOD Priority Placement Program for displaced employees.
• The employee assigned to this position is designated as a MISSION ESSENTIAL EMPLOYEE.
• The incumbent must be able to obtain and maintain a Secret security clearance.
• This position is subject to recall 24/7 and the employee is required to work shifts; days off vary.
• Duty hours are not permanent, and shift work is required in order to provide 24 hour, 7 days a week, 365 days per year coverage.
• The potential to work up to 16 hours at a time does exist due to unscheduled absences and/or extreme circumstances such as natural disasters, terrorist attacks and other all hazards emergency or disaster situations.
• Retention in this position is contingent upon the successful completion and passing of all agency training requirements.
• The employee may be subject to verbal abuse during telephone conversations with members of the general public.
• There is potential for the employee to be exposed to extremely high levels of mental and emotional stress.
• The employee may be required to use hearing correction devices to augment their natural hearing in order to meet the requirements.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

You may qualify at the GS-7 level, if you fulfill the following qualification requirement:

One year of experience in the same or similar work equivalent to at least the next lower grade level (GS-6) requiring application of the knowledge, skills, and abilities of the positions being filled. Candidates for this position must clearly demonstrate in their resume that they possess specialized experience in 1) data entry and public safety operations knowledge; 2) communicating verbally and in writing.

You may qualify at the GS-8 level, if you fulfill the following qualification requirement:

One year of experience in the same or similar work equivalent to at least the next lower grade level (GS-7) requiring application of the knowledge, skills, and abilities of the positions being filled. Candidates for this position must clearly demonstrate in their resume that they possess specialized experience in 1) processing multiple requests for emergency service simultaneously without direct assistance from supervision; 2) applying knowledge of the capability of emergency vehicles and equipment to enable information relay during responses; 3) communicating verbally and in writing.

You may qualify at the GS-9 level, if you fulfill the following qualification requirement:

One year of experience in the same or similar work equivalent to at least the next lower grade level (GS-8) requiring application of the knowledge, skills, and abilities of the positions being filled. Candidates for this position must clearly demonstrate in their resume that they possess specialized experience in 1) communicating effectively, both orally and in writing to operate equipment used in a telecommunications center; 2) managing extreme or hysterical callers and calls requiring special handling, including mass casualty and weapons of mass destruction; 3) demonstrating proficiency in accessing, interpreting and responding to alarm conditions.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.
Your resume may not exceed two (2) pagesFor qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration.

Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include

ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission.. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible". Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave.

DOD PPP candidates using Application-Based Procedures:

Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist ( DD-3145-4 ) dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.

Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist ( DD-3145-3 ) to verify your eligibility for Military Reserve and National Guard Technician preference.

Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist ( DD-3145-2 ) to verify your eligibility for Military Reserve and National Guard Technician Disability preference.

Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist ( DD-3145-1 ) to verify your eligibility for Retained Grade preference.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.

Education

Education cannot be substituted for experience.

Additional information

Probationary Periods: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Interagency Career Transition Assistance Program (ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing an online application, you may request an alternative application. Please send an email to the following address for information on how to obtain an alternative application: whs.job.application.assistance@mail.mil

Reemployed Annuitants: Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. /www.esd.whs.mil/DD/DoD-Issuances/140025/

Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.

Additional vacancies may be filled by this announcement.