Stakeholder Engagement \u0026 Knowledge Management Specialist

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Stakeholder Engagement & Knowledge Management Specialist with a Secret security clearance to support KITS and our government customer at Langley Air Force Base, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Stakeholder Engagement & Knowledge Management Specialist owns the enterprise communications and knowledge management function for ACC's AI/RPA acceleration program. Prepare decision-quality materials for ACC governance bodies, develop and execute an adoption messaging calendar synchronized to ACC's battle rhythm, maintain the authoritative knowledge management repository, and capture lessons learned from mobile training team deployments.

This is not a communications coordinator role. This is not a librarian role. This role is the strategic voice and institutional memory of the program, ensuring ACC leadership has the information they need when they need it, and ensuring every lesson learned from 20+ wing visits translates into improved execution across the enterprise.

Essential Job Functions:

Governance Body Preparedness & Decision-Quality Materials:

• Prepare read-aheads, briefing packages, and decision papers for ACC data councils, AI working groups, and change control boards

• Develop structured alternatives analyses with clear recommendations formatted for Government review

• Coordinate with the Program Manager and technical SMEs to translate complex AI/RPA topics into executive-level summaries

• Attend governance meetings (in-person or virtual) to capture decisions, action items, and guidance

• Document all governance decisions in the RAID log and track them to closure in coordination with the Program Analyst

• Maintain a governance calendar synchronized to ACC's battle rhythm and coordinate PM/SME participation

Enterprise Adoption Messaging Calendar:

• Develop and execute a command-wide adoption messaging calendar aligned to ACC's operational tempo, major exercises, and leadership communication cycles

• Coordinate messaging themes with the Deputy PM and Change Management Specialists to ensure consistency across Tier 1, Tier 2, and Tier 3 training delivery

• Prepare leadership messaging templates and data summaries for ACC/A3, ACC/A6, and wing leadership use in command communications

• Draft success story narratives highlighting mission-relevant AI/RPA use cases with documented ROI

• Coordinate quarterly adoption campaign launches across ACC using COR-approved communication channels

• Track messaging effectiveness through user engagement metrics and training enrollment trends

Knowledge Management Repository Ownership:

• Serve as the owner and administrator of the enterprise knowledge management repository hosted on SharePoint or DAF365

• Maintain the authoritative solution catalog documenting all developed AI/RPA workflows organized by mission function, with adaptation guidance for cross-wing scaling

• Curate and organize training materials, user guides, SOPs, troubleshooting documentation, and platform best practices

• Enforce version control, metadata tagging, and search optimization to ensure users find relevant content quickly

• Conduct quarterly knowledge base audits to identify outdated content, gaps, and opportunities for consolidation

• Track knowledge base utilization metrics and identify content that reduces help desk ticket volume

Lessons-Learned Capture from MTT Deployments:

• Coordinate with both Mobile Training Teams (MTT 1 and MTT 2) to capture lessons learned from every wing visit

• Conduct structured debriefs with MTT members within 5 business days of rotation completion

• Document adoption barriers, training gaps, technical issues, and wing-specific best practices identified during deployments

• Translate lessons learned into actionable recommendations for curriculum updates, process improvements, and future wing visit planning

• Maintain a lessons-learned repository accessible to all Key Personnel and the COR

• Feed recurring themes from lessons learned into the training feedback loop managed by the Deputy PM

Quarterly Performance Brief Content Development:

• Develop content packages for Quarterly Performance Briefs delivered to ACC leadership

• Coordinate with the Data Analyst to extract KPI data from the Performance Dashboard and translate metrics into executive narratives

• Draft success story slides, ROI summaries, and adoption trend analyses

• Prepare briefing appendices including solution catalog updates, training completion statistics, and wing visit schedules

• Coordinate PM review and COR approval of all briefing materials 5+ business days before scheduled briefs

Stakeholder Engagement & Communication Coordination:

• Serve as the primary point of contact for wing Public Affairs Offices (PAOs) coordinating adoption messaging and success story releases

• Facilitate quarterly virtual user forums connecting trained Airmen across ACC (in coordination with Deputy PM)

• Coordinate annual in-person roadshows at major ACC installations to build communities of practice

• Manage stakeholder distribution lists, communication preferences, and feedback channels

• Track stakeholder engagement metrics and report trends in monthly status reports

Working Conditions:

Location and Environment:

Primary Work Location:

• Joint Base Langley-Eustis (JBLE), Virginia

Workspace:

• Government-provided office space in secure facility; access to NIPRNet, SIPRNet, and collaboration tools

Classified Work:

• Regular access to classified environments (SIPRNet, AFSCI)

Travel Requirements:

Frequency:

• None at this time; however subject to change

Physical Demands:

• Prolonged periods of sitting and working at a computer workstation
• Visual acuity for detailed technical work and data analysis
• Manual dexterity for typing, coding, and operating computer equipment

Schedule and Availability:

Core Hours:

• 0800-1700 EST, Monday-Friday), with occasional extended hours to meet mission deadlines or support operational events

Flexibility:

• Occasional early morning or evening meetings to accommodate wing schedules across time zones

Surge Periods:

• Increased hours during major milestones, events, or exercises (with advance notice)

On-Call:

• Not required, but responsiveness to urgent issues expected (email/phone within 4 hours during duty hours)

Telework:

• No telework eligibility for unclassified administrative tasks; all classified work must be performed on-site in approved facilities

Security Environment:

• Work with classified information
• Compliance with OPSEC, CUI handling, and classification protocols
• Subject to security inspections, audits, and continuous evaluation
• Adherence to base access, badge, and facility security requirements

Minimum Qualifications, Certifications, and Platform Credentials:

Security Clearance:

• Secret (T3) clearance - Required at contract start

• Must be eligible for facility access at Joint Base Langley-Eustis

Experience:

• 4+ years of knowledge management and stakeholder communications experience in DoD or federal government environments
• Proven track record supporting DoD governance bodies including working groups, data councils, steering committees, or change control boards
• Experience developing executive-level briefing materials, decision papers, and strategic communications
• Demonstrated success managing enterprise knowledge repositories with 100+ users

Certifications (Required):

• CompTIA Security+ (DoD 8140.03 baseline) - Required

Platform Proficiency (Required):

• SharePoint or Confluence administration - Required (must have hands-on experience configuring sites, managing permissions, and organizing content libraries)
• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
• Experience with DAF365 collaboration environment strongly preferred
• Familiarity with Microsoft Teams, OneDrive, and Power Platform for knowledge sharing

Core Competencies:

• Exceptional written communication skills with ability to translate technical concepts for executive audiences
• Strong organizational skills and attention to detail in document management and version control
• Ability to synthesize complex information from multiple sources into clear, actionable recommendations
• Understanding of ACC organizational structure and battle rhythm preferred
• Experience with Air Force or DoD communication protocols and approval processes

Performance Expectations:

Measured against deliverable quality and stakeholder satisfaction:

• 100% governance meeting preparedness with read-aheads delivered 2+ business days before scheduled meetings
• Adoption messaging calendar execution with zero missed campaign launches or leadership communication deadlines
• Knowledge base currency with quarterly audits completed on schedule and outdated content removed within 10 days of identification
• Lessons-learned capture from 100% of MTT deployments within 5 business days of rotation completion
• Quarterly performance brief content delivered to PM 5+ business days before scheduled briefs
• Stakeholder engagement metrics showing increasing knowledge base utilization and decreasing repeat help desk contacts

Preferred Qualifications:

• Knowledge Management certification (KM Professional, Certified Knowledge Manager, or equivalent)
• Experience supporting Air Force or ACC organizations
• Background in instructional design, technical writing, or adult education
• Familiarity with AI/ML, RPA, or data analytics concepts (technical implementation not required)
• Previous work supporting organizational change management or technology adoption initiatives
• Understanding of DoD Public Affairs protocols and clearance review processes

• Experience with data visualization tools (Power BI, Tableau) for stakeholder reporting

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352