Store Manager

Duties

• Supervise daily store operations and ensure compliance with NAF policies and procedures
• Oversee merchandising, inventory control, and visual presentation standards
• Monitor sales performance, inventory metrics, and perform regular audits to ensure compliance and efficiency
• Administer the store's annual budget under the approval of the NABSD Deputy Director of Retail Merchandise & Operations
• Oversee usage of NABSD's Enterprise Resource Planning (ERP) system, ensuring accurate data entry and reporting
• Attend leadership meetings, communicate updates, and participate in team huddles
• Approve Purchase Requests, credit card purchases, and Purchase Orders within delegated authority
• Collaborate with other NABSD departments to coordinate promotions, events, and joint initiatives
• Uphold the integrity and image of the United States Naval Academy and the United States Navy
• Promote a positive, inclusive, and customer-focused work environment and maintain staff morale
• Monitor the Open-to-Buy program to ensure purchasing activity aligns with approved budgets
• Administer scheduling, timekeeping, and payroll; assist with recruitment, onboarding, and training; provide coaching; and supervise subordinate supervisors
• Monitor adherence to safety, security, and loss prevention protocols
• Support Induction Day and Plebe Issue operations
• Create and maintain administrative documentation for inspections and reviews
• Approve customer service policies and exceptions within authorized limits
• Attend to customer needs and resolve escalated service issues

Requirements

Conditions of employment

• Must be able to obtain and maintain a security clearance - requires 18 years of age.
• Males born after December 31, 1959 must be registered for Selective Service.
• Verification of employment eligibility in the United States is required - We are an E-Verify participant.
• Probationary period: Full Time employees serve a one-year probationary period. This position concurrently serves a one-year supervisory probationary period.
• U.S. Citizenship is required for Tier 3 Positions.
• Must be able to understand and communicate in English.
• Participation in Direct Deposit.
• Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.

Qualifications

KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows:
** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience.

Incumbent must have at least five (5) years of Retail Operations Management experience. Experience should include merchandising, promotions, customer service standards, POS workflows, and knowledge of buying practices sufficient to supervise personnel responsible for purchasing. Experience in Collegiate Retail is preferred.

Four years of education beyond high school with a financial, analytical, and/or administrative area of focus, or equivalent combination of education and experience. Bachelor's or Master's degree highly desired.

Experience supervising and developing staff, including subordinate supervisors, through effective delegation, coaching, performance management, and resolution of personnel issues.

Knowledge of financial and administrative management practices, including budgeting, payroll oversight, purchasing controls, and Open to Buy monitoring.

Proficient in ERP (NetSuite preferred), Google Workspace, MS Office, and AI automation to manage financial planning, budgeting, cost controls, and inventory reporting.

Additional information

As the Store Manager, you lead a flagship retail operation at the United States Naval Academy - shaping the daily experience for Midshipmen, faculty and staff, military, alumni, and the Academy community. This role blends hands-on leadership with meaningful mission impact, giving you the opportunity to build a high-performing team, drive operational excellence, and foster a proud, spirited culture rooted in one simple idea: Beat Army!

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.