Posted today
Public Trust
Mid Level Career (5+ yrs experience)
$80,000 - $95,000
Occasional travel
IT - Support
San Antonio, TX (On-Site/Office)
Summary
Be a part of a first-of-its-kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will work in a modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified environment blended with public sector experience and support the mission of our military.
The Cyber Support Specialist III role serves as the lead technician in a team of three (3). This position will courteously field incoming help requests from end users via video, chat and e-mail. The Cyber Support Specialists III is considered equivalent to a tier III service desk support.
General Qualifications
• Proven track record of maintaining and troubleshooting end-user devices.
• DoD and/or Air Force experience preferred.
• Pass a Tier 1 background investigation
• High level of integrity and accountability.
• Eligible to obtain a Top-Secret Clearance if required.
• Travel if required.
Education
Required:
High school diploma (or equivalency)
Desired:
Associate’s degree in related field
Certification(s)
Required:
**Only One of the following is required:
CompTIA Security+
CompTIA CySA+
GIAC Security Essentials (GSEC)
Certified Network Defender (CND)
Desired:
Apple Certified Support Professional (ACSP)
Microsoft 365 Certified: Endpoint Administrator Associate
Key Deliverables
• Software License Management
• Multimedia Audio/Visual Support
• IT Support Ticketing
• IT Knowledge Base Repository
• Video Teleconferencing Support
• Diagnostic Utility Tools
• Tech Stack Modernization
Knowledge
• Knowledge of the latest version of Microsoft Windows environment.
• Knowledge of configuration and setup of Apple iOS.
• Knowledge of configuration and setup of Linux.
• Knowledge of PC/client repair and maintenance (hardware/software).
• Knowledge of iOS mobile device management (Jmaf).
• Knowledge of Linux OS (Redhat).
• Knowledge of two-factor authentication (Duo).
• Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
________________________________________
Skills
• Skill with leading a team of subordinate cyber support specialists.
• Skill with Windows Deployment Services for client imaging.
• Skill with imaging, managing, deploying, and configuring Windows 10/11 devices.
• Skill with imaging, managing, deploying, and configuring iOS devices.
• Skill with DoD Microsoft Teams troubleshooting.
• Skill with Zoom troubleshooting and administration.
________________________________________
DCWF Work Role(s)
Technical Support Specialist
Be a part of a first-of-its-kind team utilizing DevSecOps technology to rapidly deliver capabilities to support a wide range of DoD missions in the heart of downtown San Antonio. You will work in a modern facility supporting the startup culture to transform the future and protect the security of the United States. Take this opportunity to gain experience in an unclassified environment blended with public sector experience and support the mission of our military.
The Cyber Support Specialist III role serves as the lead technician in a team of three (3). This position will courteously field incoming help requests from end users via video, chat and e-mail. The Cyber Support Specialists III is considered equivalent to a tier III service desk support.
General Qualifications
• Proven track record of maintaining and troubleshooting end-user devices.
• DoD and/or Air Force experience preferred.
• Pass a Tier 1 background investigation
• High level of integrity and accountability.
• Eligible to obtain a Top-Secret Clearance if required.
• Travel if required.
Education
Required:
High school diploma (or equivalency)
Desired:
Associate’s degree in related field
Certification(s)
Required:
**Only One of the following is required:
CompTIA Security+
CompTIA CySA+
GIAC Security Essentials (GSEC)
Certified Network Defender (CND)
Desired:
Apple Certified Support Professional (ACSP)
Microsoft 365 Certified: Endpoint Administrator Associate
Key Deliverables
• Software License Management
• Multimedia Audio/Visual Support
• IT Support Ticketing
• IT Knowledge Base Repository
• Video Teleconferencing Support
• Diagnostic Utility Tools
• Tech Stack Modernization
Knowledge
• Knowledge of the latest version of Microsoft Windows environment.
• Knowledge of configuration and setup of Apple iOS.
• Knowledge of configuration and setup of Linux.
• Knowledge of PC/client repair and maintenance (hardware/software).
• Knowledge of iOS mobile device management (Jmaf).
• Knowledge of Linux OS (Redhat).
• Knowledge of two-factor authentication (Duo).
• Knowledge of Air Force Network (AFNet) Standard Desktop Configuration (SDC).
________________________________________
Skills
• Skill with leading a team of subordinate cyber support specialists.
• Skill with Windows Deployment Services for client imaging.
• Skill with imaging, managing, deploying, and configuring Windows 10/11 devices.
• Skill with imaging, managing, deploying, and configuring iOS devices.
• Skill with DoD Microsoft Teams troubleshooting.
• Skill with Zoom troubleshooting and administration.
________________________________________
DCWF Work Role(s)
Technical Support Specialist
group id: 91133722
