Posted today
Secret
Unspecified
IT - Security
Fort Bragg, NC (On-Site/Office)
Help Desk Customer Service and Support Specialist
Location: Womack Army Medical Center (WAMC), Fort Bragg, Fayetteville, NC
Clearance Level: Active Secret Security Clearance
Position Summary
3 Reasons Consulting is seeking an experienced Help Desk Customer Service and Support Specialist to provide onsite IT support at Womack Army Medical Center (WAMC) in Fort Bragg, NC. The ideal candidate will deliver dependable desktop support, demonstrate strong customer service skills, and possess technical expertise in hardware, software, and network troubleshooting within a government healthcare environment.
This role is critical to maintaining seamless IT operations and ensuring timely, effective user support throughout the WAMC enterprise.
Key Responsibilities
Services to be performed include, but are not limited to:
Record, track, and manage IT support requests in EMTS in accordance with government documentation standards.
Install, configure, and troubleshoot Microsoft operating systems, network protocols, and office automation applications.
Repair and maintain computer hardware, peripherals, and mobile/remote communication devices.
Diagnose and resolve IT issues both onsite at the customer support center and remotely.
Set up, configure, and maintain network and standalone printers and workstation components.
Conduct inventory management and equipment tracking in compliance with AR 25-2 standards.
Maintain accurate asset records, including equipment location, specifications, and lifecycle tracking.
Create and manage Active Directory accounts, assign network drives, and enforce password/security policies.
Provide Tier II technical support, including onboarding/offboarding support and cybersecurity-related functions.
Ensure all service tickets are properly documented, with user acknowledgment provided within 24 hours.
Required Education & Experience
Minimum of 2 years of experience providing hardware and software support in complex Microsoft environments.
Demonstrated knowledge of desktop Microsoft operating systems and DoD/government-standard applications.
Proven ability to deliver high-quality customer service and technical support.
Experience supporting mobile devices and performing remote troubleshooting.
Strong background supporting workstations and peripherals within enterprise medical environments.
Required Certification(s)
IAT Level II Certification (in accordance with DoD 8570.01-M requirements)
Additional Requirements
U.S. citizenship (or ability to obtain it).
Ability to pass a government background investigation.
Active Secret Security Clearance (required).
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team members through a comprehensive benefits package designed to promote health, financial stability, and work-life balance.
Company-Paid Benefits
Short- and Long-Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Paid Holidays
401(k) Company Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k) Plan
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account (FSA)
Equal Opportunity Employer
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all employees accountable to protect this mission.
We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected status.
Location: Womack Army Medical Center (WAMC), Fort Bragg, Fayetteville, NC
Clearance Level: Active Secret Security Clearance
Position Summary
3 Reasons Consulting is seeking an experienced Help Desk Customer Service and Support Specialist to provide onsite IT support at Womack Army Medical Center (WAMC) in Fort Bragg, NC. The ideal candidate will deliver dependable desktop support, demonstrate strong customer service skills, and possess technical expertise in hardware, software, and network troubleshooting within a government healthcare environment.
This role is critical to maintaining seamless IT operations and ensuring timely, effective user support throughout the WAMC enterprise.
Key Responsibilities
Services to be performed include, but are not limited to:
Record, track, and manage IT support requests in EMTS in accordance with government documentation standards.
Install, configure, and troubleshoot Microsoft operating systems, network protocols, and office automation applications.
Repair and maintain computer hardware, peripherals, and mobile/remote communication devices.
Diagnose and resolve IT issues both onsite at the customer support center and remotely.
Set up, configure, and maintain network and standalone printers and workstation components.
Conduct inventory management and equipment tracking in compliance with AR 25-2 standards.
Maintain accurate asset records, including equipment location, specifications, and lifecycle tracking.
Create and manage Active Directory accounts, assign network drives, and enforce password/security policies.
Provide Tier II technical support, including onboarding/offboarding support and cybersecurity-related functions.
Ensure all service tickets are properly documented, with user acknowledgment provided within 24 hours.
Required Education & Experience
Minimum of 2 years of experience providing hardware and software support in complex Microsoft environments.
Demonstrated knowledge of desktop Microsoft operating systems and DoD/government-standard applications.
Proven ability to deliver high-quality customer service and technical support.
Experience supporting mobile devices and performing remote troubleshooting.
Strong background supporting workstations and peripherals within enterprise medical environments.
Required Certification(s)
IAT Level II Certification (in accordance with DoD 8570.01-M requirements)
Additional Requirements
U.S. citizenship (or ability to obtain it).
Ability to pass a government background investigation.
Active Secret Security Clearance (required).
Benefits at 3 Reasons Consulting
At 3 Reasons Consulting, we are committed to supporting the well-being of our team members through a comprehensive benefits package designed to promote health, financial stability, and work-life balance.
Company-Paid Benefits
Short- and Long-Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Paid Holidays
401(k) Company Match
Employee / Company Shared Benefits
Additional (Voluntary) Life Insurance
401(k) Plan
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account (FSA)
Equal Opportunity Employer
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all employees accountable to protect this mission.
We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected status.
group id: 91091531
