Tier 2 - Help Desk

Tier 2 - Help Desk

Responsibilities:

• Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting.
• Ability to efficiently manage and prioritize a workload of assigned tickets.
• Ability to communicate effectively with peers and leadership in a team-focused environment.
• Ability to seamlessly transition from daily operations to project actions and vice-versa.
• Ability to received and accurately follow guidance and SOP's provided by contract and government leadership.
• Ability to adapt to new situations and policies in the ever-developing technical world.
• Ability to operate a wide variety of system components to include hardware, software and mass storage technology.
• Ability to operate, under supervision, communications-computer systems and install, implement and maintain and tune operating systems, disk and take management systems, and computer operations automation software.
• Requires local travel using personal vehicle, company van, cart or other motorized vehicle.

Required Qualifications:

• One (1) year of relevant experience.
• Active Secret clearance with IT-II sensitivity.
• One of the following active IAT II or III certifications:
  • Security+ CE
  • CASP+ CE
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • SSCP
  • CCNP Security
  • CISA
  • CISSP (or Associate)
  • GCED
  • GCIH
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1
• Must have the following: valid state driver's license, personal vehicle and proof of insurance