Technical Expert

Overview

The Technical Expert is responsible for providing in-depth subject matter expertise in the development, design, implementation, and analysis of technical systems, and solutions. This role evaluates complex challenges, proposes innovative solutions, and guide teams to execute advanced technical strategies.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Understand and assist with the installation, configuration, and validation of the COTS software product in test and production environments.
• Coordinate integration activities with cross functional teams, including networking, server/VM administrators, identity and access management, and application owners.
• Evaluate system requirements, dependencies, and integration points to ensure compatibility and operational readiness.
• Understand, communicate, support and coordinate support activities including:
  • Networking - such as ports, protocols, firewalls, and load balancers as required for system connectivity.
  • Compute - such as server and virtual machine provisioning, configuration, and performance tuning.
  • Database - collaborate with database teams to configure, query, and troubleshoot Microsoft SQL Server instances.
  • Identity and Access - authentication and authorization mechanisms including single sign on and possess knowledge of Microsoft Entra ID.
  • Integration - work with APIs and integration frameworks, including Microsoft Graph, to support data exchange and system interoperability.
• Assist in preparing documentation required for system accreditation, compliance, and security assessments.
• Develop and maintain technical documentation, including installation guides, configuration baselines, and operational procedures.
• Provide hands on troubleshooting and issue resolution throughout testing and deployment phases.
• Communicate project status, risks, and technical considerations clearly to stakeholders and leadership.
• Work with APIs and integration frameworks, including Microsoft Graph, to support data exchange and system interoperability.
• Authentication and authorization mechanisms including single sign on and possess knowledge of Microsoft Entra ID.
• Other duties as assigned.

Qualifications

• Bachelors Degree Information Technology or related field or Equivalent Experience.
• 5 years of experience.
• Broad technical experience across networking, servers, virtualization, identity management, and system integration.
• Strong understanding of ports, protocols, firewalls, and network connectivity troubleshooting.
• Experience with Windows and/or Linux server environments and virtual machine platforms (e.g., VMware, Hyper V).
• Solid understanding of relational database concepts and hands-on experience with Microsoft SQL Server.
• Working knowledge of authentication and identity services, including Microsoft Entra ID.
• Familiarity with APIs, RESTful services, and integration concepts; experience with Microsoft Graph is desirable.
• Understanding of system accreditation, compliance frameworks, or security assessment processes.
• Demonstrated ability to take initiative, work independently, and "roll up their sleeves" to drive tasks to completion.
• Active Top Secret with SCI eligibility is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Strong collaboration and interpersonal skills; able to work effectively with diverse technical teams.
• Analytical mindset with the ability to troubleshoot complex issues.
• Proactive, adaptable, and comfortable working in dynamic project environments.
• Ability to interpret technical requirements, identify gaps, and coordinate with specialized teams to resolve them.
• Excellent communication, documentation, and organizational skills.

Preferred Skills:

• Experience supporting COTS product deployments in government environments.
• Familiarity with security frameworks such as NIST RMF, FedRAMP, or similar accreditation processes.
• Scripting experience (PowerShell, Python, or similar) for automation or integration tasks.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Ability to work on site in Washington, DC.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $135,000.00 - USD $141,489.00 /Yr.