IT Technician

Job Description:

We are seeking a dependable and service-oriented IT Support Technician to provide onsite technical support for approximately 25 users in our Huntsville, AL office, while assisting in remote support for users across the organization.

This role partners with a centralized IT team headquartered in Northern Virginia and supports an organization of approximately 400 users.

Duties/ Responsibilities

Deliver technical support for desktops, laptops, mobile devices, and peripherals
Administer user accounts in Microsoft Entra ID (provisioning, access control, MFA support)
Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Image, deploy, and maintain Windows 11 endpoints
Assist with Fortinet network infrastructure and troubleshooting
Support printers, conference room technology, and office connectivity
Maintain asset inventory and technical documentation
Escalate complex issues to senior IT engineers as appropriate
Participate in security initiatives and IT improvement projects
Required Skills/Abilities

3+ years of Help Desk or IT Operations experience in a business environment
Strong troubleshooting skills in Windows 11
Experience with Microsoft 365 administration
Familiarity with Microsoft 365 GCC environments
Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
Experience supporting remote users
Strong communication and customer service skills
U.S. citizenship required
Technical Environment

Windows-based enterprise infrastructure.
Microsoft 365, Entra ID, and Azure cloud services
Entra ID–joined endpoints
Fortinet network stack
Centralized IT team headquartered in Northern VA
Nice to Have Skills

Experience with Fortinet stack (FortiGate, FortiSwitch, FortiClient VPN)
Familiarity with Intune or other endpoint management platforms
Experience in security-conscious environments
Experience working in structured IT environments
CompTIA A+, Network+, or Microsoft certifications
Education and Experience:

Bachelor’s degree or equivalent experience (minimum three years relevant IT experience).
Travel Requirement:

Occasional travel to Dynamo HQ in Vienna, VA; no regular travel expected.
Clearance Requirement:

This role does not require a security clearance at hire; however, candidates must be eligible to obtain one in the future if business needs change.
Dynamo is a full lifecycle digital transformation company providing best-in-class technology and mission support services to our clients. Dynamo’s mission is to lead the digital transformation industry and provide best-in-class solutions for our clients with a truly human touch.

We leverage industry leading practices to empower our clients, ultimately providing them with the necessary tools, knowledge, and information required to successfully achieve their strategic goals, while optimizing their operations.

Through our partnerships, boldness, and authenticity, Dynamo goes against the grain of a traditional government contracting company by providing top-caliber team members, delivering quality results, and always exceeding expectations.

Dynamo Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, disability, protected veteran status, age, or any other characteristic protected by law.