Posted today
Public Trust
Unspecified
Unspecified
WV (On-Site/Office)
You will be processing IRS Tax Returns through automation and metadata extraction. Throughout this engagement, the team has been keenly focused on harnessing the power of data to inform our design, build, test, and improve activities. As a result, the team employed an Agile operating model and identified a backlog of enhancements that would support continued improvement of the current Automation scope, as well as improvements to other related upstream, parallel, and downstream processing.
The project requires Transcription/ Quality Assurance (Testing) services to support increasing the quality of processing as new enhancements are continually added to the platform. This position will be located in Rocket Center, West Virginia. The right candidate must have the ability to obtain and maintain a security clearance.
Your role and responsibilities
Will be responsible for assisting the team with HyperScience human-in-the-loop transcriptions. Human-in-the-loop transcriptions involves manually transcribing fields that HyperScience is not >98% confident in that extraction.
Required education
High School Diploma/GED
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
• Working in a call center capacity via in/outbound calling
• Prior data entry experience with strong attention to detail
• Must be able to work onsite at IBM's facility in Rocket Center, WV at minimum 3 days a week
• Willing to work flexible hours including nights and weekends
• Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position)
• Collaborative (Soft Skills-Communication, email, chat channels) and team player
• Critical thinking and problem-solving skills
• Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint)
Preferred technical and professional experience
• Experience with the Department of Treasury and/or other US Federal Government Agencies
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)
The project requires Transcription/ Quality Assurance (Testing) services to support increasing the quality of processing as new enhancements are continually added to the platform. This position will be located in Rocket Center, West Virginia. The right candidate must have the ability to obtain and maintain a security clearance.
Your role and responsibilities
Will be responsible for assisting the team with HyperScience human-in-the-loop transcriptions. Human-in-the-loop transcriptions involves manually transcribing fields that HyperScience is not >98% confident in that extraction.
Required education
High School Diploma/GED
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
• Working in a call center capacity via in/outbound calling
• Prior data entry experience with strong attention to detail
• Must be able to work onsite at IBM's facility in Rocket Center, WV at minimum 3 days a week
• Willing to work flexible hours including nights and weekends
• Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position)
• Collaborative (Soft Skills-Communication, email, chat channels) and team player
• Critical thinking and problem-solving skills
• Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint)
Preferred technical and professional experience
• Experience with the Department of Treasury and/or other US Federal Government Agencies
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)
group id: 90615168
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