IT Support Specialist (Level 1/Level 2)

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities' most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust. Position Overview
We are seeking a motivated IT Support Specialist to join our team. This role is ideal for an individual who has some foundational experience in information technology and a strong desire to continue learning and growing within the field. The successful candidate will assist with day-to-day IT support activities while developing deeper technical skills across systems administration, networking, and cybersecurity.
Essential Job Function

• Provide Level 1-2 technical support for end users including troubleshooting hardware, software, and network issues
• Respond to and resolve help desk tickets in a timely and professional manner
• Assist with workstation setup, configuration, and maintenance (Windows, peripherals, and mobile devices)
• Support user account management, permissions, and basic system administration tasks
• Assist with network troubleshooting including connectivity, switching, and basic infrastructure issues
• Participate in system upgrades, maintenance, and infrastructure improvements
• Document issues, solutions, and processes to improve support efficiency
• Work closely with senior IT staff to learn and assist with more advanced infrastructure and security tasks

Minimum Qualifications

• 1-3 years of experience in an IT support or help desk role
• Basic knowledge of Windows operating systems and Microsoft 365 environments
• Familiarity with networking concepts such as IP addressing, DNS, and switching
• Exposure to cybersecurity practices or security-focused environments
• Awareness or experience with CMMC or working in a regulated compliance environment is a plus

Nice-to-Have Qualifications

• CompTIA A+, Network+, or Security+ (or working toward certification)
• Experience with virtualization, cloud services, or endpoint management tools
• Exposure to compliance frameworks such as CMMC, NIST, or similar standards

Desired Qualifications

• Strong willingness to learn and develop new technical skills
• Ability to take direction and apply feedback effectively
• Strong problem-solving skills and attention to detail
• Professional communication and customer service mindset
• Ability to work both independently and as part of a collaborative team

STI-TEC offers a competitive benefits package including:

• Medical, dental, and vision coverage
• Life insurance
• Short term/long term disability coverage
• Retirement savings - 401(k)
• Paid time off (PTO)
• Holiday leave
• Alternate work schedules (depending on work site)
• Flexible spending account options

Whether you're an experienced professional, a veteran, a former military or civilian federal employee, or a recent graduate, STI-TEC has a career opportunity for you. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1+918.583.9900.