Posted today
Secret
Mid Level Career (5+ yrs experience)
Unspecified
No Traveling
IT - Support
Kingstowne, VA (On-Site/Office)
We are seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment. This role serves as the highest escalation point for complex incidents, major outages, and system performance issues. The Tier 3 Engineer owns root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure.
Key Responsibilities:
Advanced Technical Support
Serve as Tier 3 escalation for complex VMS incidents and major outages
Perform deep troubleshooting across application, server, storage, and network layers
Conduct root cause analysis (RCA) and document corrective/preventative actions
Lead incident bridge calls during critical security-impacting events
Administer enterprise VMS platforms such as Genetec Security Center and Surveill
Optimize recording policies and profiles, failover configurations, and storage performance
Conduct system health audits and capacity planning
Troubleshoot Windows Server environments supporting VMS applications
Analyze network performance issues (VLANs, multicast, bandwidth constraints)
Support storage troubleshooting and performance tuning
Support VMS testing integrated with analytics
Develop and maintain technical SOPs and user guides
Work with Tier 2 engineers
Perform software upgrades and patching
Required Qualifications:
4-5+ years supporting enterprise VMS or physical security systems
Advanced troubleshooting across IP networking, Windows Server, and storage systems
Experience conducting formal root cause analysis
Strong understanding of video codecs (H.264, H.265) and system performance tuning
Experience supporting distributed or high-availability environments
Onsite in Kingstowne, VA (0600 - 1430 Monday through Friday) with no travel requirement
Preferred Qualifications:
Manufacturer certifications (Genetec, Milestone, Avigilon)
Experience in regulated or critical infrastructure environments
PowerShell or scripting experience
Experience participating in on-call engineering rotations
Position Requires:
Active Secret Government Clearance Level or Higher
Job site: Alexandria, VA
Key Responsibilities:
Advanced Technical Support
Serve as Tier 3 escalation for complex VMS incidents and major outages
Perform deep troubleshooting across application, server, storage, and network layers
Conduct root cause analysis (RCA) and document corrective/preventative actions
Lead incident bridge calls during critical security-impacting events
Administer enterprise VMS platforms such as Genetec Security Center and Surveill
Optimize recording policies and profiles, failover configurations, and storage performance
Conduct system health audits and capacity planning
Troubleshoot Windows Server environments supporting VMS applications
Analyze network performance issues (VLANs, multicast, bandwidth constraints)
Support storage troubleshooting and performance tuning
Support VMS testing integrated with analytics
Develop and maintain technical SOPs and user guides
Work with Tier 2 engineers
Perform software upgrades and patching
Required Qualifications:
4-5+ years supporting enterprise VMS or physical security systems
Advanced troubleshooting across IP networking, Windows Server, and storage systems
Experience conducting formal root cause analysis
Strong understanding of video codecs (H.264, H.265) and system performance tuning
Experience supporting distributed or high-availability environments
Onsite in Kingstowne, VA (0600 - 1430 Monday through Friday) with no travel requirement
Preferred Qualifications:
Manufacturer certifications (Genetec, Milestone, Avigilon)
Experience in regulated or critical infrastructure environments
PowerShell or scripting experience
Experience participating in on-call engineering rotations
Position Requires:
Active Secret Government Clearance Level or Higher
Job site: Alexandria, VA
group id: 10120763
