Posted today
Secret
Unspecified
Polygraph
Laurel, MD (On-Site/Office)
Description
Are you seeking an opportunity to solve complex challenges in voice services, unified communications, and enterprise collaboration technologies?
Are you passionate about delivering seamless, high-quality voice and collaboration solutions that enhance how organizations connect and communicate?
If so, we're looking for someone like you to join our team at APL.
We are seeking a Senior Voice and Collaboration Engineer to lead the design, administration, and continuous improvement of enterprise collaboration platforms within our portfolio, with a strong emphasis on Zoom and modern meeting technologies. In this role, you will ensure secure, reliable, and high-performing collaboration services across enterprise meeting environments, provide secondary support for telephony systems, and mentor junior staff while leading technical initiatives that drive innovation.
As a Senior Voice and Collaboration Engineer...
Qualifications
You meet our minimum qualifications for the job if you...
You'll go above and beyond our minimum requirements if you...
About Us
Why Work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu.
The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.
Minimum Rate
$105,000 Annually
Maximum Rate
$290,000 Annually
Are you seeking an opportunity to solve complex challenges in voice services, unified communications, and enterprise collaboration technologies?
Are you passionate about delivering seamless, high-quality voice and collaboration solutions that enhance how organizations connect and communicate?
If so, we're looking for someone like you to join our team at APL.
We are seeking a Senior Voice and Collaboration Engineer to lead the design, administration, and continuous improvement of enterprise collaboration platforms within our portfolio, with a strong emphasis on Zoom and modern meeting technologies. In this role, you will ensure secure, reliable, and high-performing collaboration services across enterprise meeting environments, provide secondary support for telephony systems, and mentor junior staff while leading technical initiatives that drive innovation.
As a Senior Voice and Collaboration Engineer...
- Your primary responsibility will be to architect, configure, and optimize collaboration and meeting platforms to provide secure, reliable, resilient, and scalable communication environments that support seamless virtual engagement and enhanced in-person collaboration and content sharing, delivering a consistent, high-quality experience across all meeting spaces.
- Coordinate platform lifecycle management-including upgrades, governance, integrations, performance optimization, and continuous improvement-while evaluating emerging collaboration technologies and recommending architectural enhancements.
- Support and partner in the design, deployment, and lifecycle management of meeting room technologies and integrated collaboration systems, including cameras, room hardware, and collaboration appliances (e.g., Poly, DTEN, Logitech, Zoom Rooms, digital signage platforms).
- Partner with network, infrastructure, security, and operations teams to ensure seamless integration and optimal performance of real-time collaboration systems.
- Provide support for enterprise telephony platforms, including Cisco UC, SIP connectivity, cloud telephony, and solutions for contact center operations as needed.
Qualifications
You meet our minimum qualifications for the job if you...
- Possess a Bachelor's degree from an accredited institution in a related field. Equivalent experience will be considered in lieu of a degree.
- Have 5+ years of experience designing, implementing, and optimizing enterprise collaboration and virtual meeting platforms, including solution architecture contributions, Zoom and modern meeting platform administration, configuration, integrations, governance, lifecycle management, and performance optimization.
- Have experience using collaboration analytics and monitoring tools (e.g., Zoom Real-Time Dashboards, Quality Reports, Cisco Control Hub) to ensure platform health and user experience.
- Have experience supporting enterprise meeting room and A/V collaboration technologies, including integrated cameras, room systems, and collaboration hardware.
- Have working knowledge of core networking principles, including routing, switching, and network segmentation, and their impact on collaboration services.
- Hold an active Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
You'll go above and beyond our minimum requirements if you...
- Master's degree from an accredited institution in a related field.
- Experience leveraging collaboration platform APIs (Zoom, Webex, MS Graph, REST) to develop automation and integration solutions.
- Experience supporting SSO and MFA integrations (e.g., Okta) within collaboration environments.
- Experience with enterprise telephony architecture, including Cisco CUCM, SIP-based connectivity, cloud and virtual telephony platforms, call routing, and contact center technologies, is highly desired.
- Experience with telephony automation tools such as Unimax NumberPro and 2nd Nature.
- Experience supporting mass notification systems such as Alertus and Everbridge.
- Familiarity with E911 compliance requirements, including Ray Baum's Act and Kari's Law.
About Us
Why Work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu.
The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.
Minimum Rate
$105,000 Annually
Maximum Rate
$290,000 Annually
group id: RTX16d249
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