PROGRAM ANALYST (TRAVEL OPERATIONS)

Duties
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As a PROGRAM ANALYST (TRAVEL OPERATIONS) at the GS-0343-13 some of your typical work assignments may include:

• Analyze the capabilities of new reservation initiatives, products, and technologies within DTS to determine their potential impact and benefits.
• Develop comprehensive functional system requirements for DTS based on policy changes, user feedback, and analytical findings.
• Create, document, and test resolutions for functional problems and defects that are discovered during the testing of newly developed system functions.
• Implement new or enhanced travel processes and functionality within DTS, including coordinating with technical teams and managing user communications.
• Manage the functional integration of Travel Management Companies' (TMCs) systems with DTS.
• Utilize a Global Distribution System (GDS) to investigate complex travel itineraries, interpret airline pricing, and validate reservation data.
• Prepare and present briefings, talking points, and presentations to management and staff regarding DTS changes, analytical findings, and policy updates.

Requirements
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Conditions of employment

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized.
• Fair Labor Standards Act (FLSA): Exempt.
• Financial Disclosure: Not Required.
• Telework Eligibility: This position is telework eligible

Qualifications

You may qualify at the GS-13, if you fulfill the following qualifications:

A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service:

• Experience with Passenger Name Record (PNR) systems, including the ability to read and analyze PNR data structures, fare rules, and ticketing information from Global Distribution Systems (GDS) like Sabre and Worldspan.
• Analyzing and documenting complex system requirements for a travel system (DoW or similar) in support of developing major system changes and issue resolution.
• Conducting special studies, in-depth analysis, and reviews related to travel policy and the functionality of supporting travel systems.
• Articulating, negotiating, and persuading stakeholders to implement new policies, procedures, and processes required by changes in the political, legislative, or operating environments.
• Researching, coordinating, and preparing position papers, information papers, and other formal correspondence for review and use by senior leadership.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/ )

The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.

Selective Service Requirement: Please visit http://www.sss.gov for more information.

For more information, please visit
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

Re-employed Annuitant: This position Does/Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf

Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).